Consolidating Printers and Remote Printer Monitoring
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Now if you want to talk about brand - As I mentioned, we went with Canon.
They are totally fine with one exception - the ADF (Automatic Document Feeders) on the desktop MFP's SUCK! they are bloody horrible. They don't keep the pages straight. So if this is something you'll use a lot - I highly suggest that you take a stack of 50+ pages and beat the hell out of the demo machine before going with Canon. We saw this problem within weeks of getting the units... it's no like they are 3 years old and just wearing out.
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@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@DustinB3403 put the keyboard down and walk away..
What?
You have a ton of posts, but once again add zero value to this thread. The OP is talking about Printer leasing / Maintenance which means that they wont be buying toners anymore. So why the fuck are we talking about purchasing, like IT would even be involved in purchasing toner in any size business?
IT is responsible for the printers and ensuring they are functional, thus have a say in what should be used in them.
Honestly, I have never worked at a single company where IT supports printers, other than initial setups. This dates back even to 2006.
I have also never heard of anybody getting approval for buying $100 toner. Like seriously, wtf. Think for a fucking second. Who is going to pay people to go through approval processes when orders are under $500
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@Dashrender said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
I went through the pricing process early last year on replacing our entire printer fleet. We went from 4+ different brands to one brand, Canon. Additionally, we got pricing down to a two tier system.
- Large volume copier/printer/fax - color .03/c B/W .006/c
- desktop print only & desktop MFP - B/W .009/c
c= click
We had a printer that we were paying $0.07/page for B/W, the ROI on that one unit was like 4 months
Additionally - instead of each printer having its own dedicated amount of printing included in the base lease, all of the desktop/desktop MFP are in a shared pool of prints. This is hugely beneficial, i.e. one unit is down for a week, we don't have to worry that we won't make the numbers on that printer, etc.
Compared to what we were paying before, I think my ROI was around 30 months. We have a 60 month lease (the lease price does not increase, the only increases are in overages, and assuming I did my math right, and we don't have a huge grown in printing, our overages should be low).
You should typically plan to go over your allotment just a bit every monthl. That is typically the best total per minute rate all said and done.
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Lots of places have purchase requisition forms, small businesses in particular likely are doing everything they can to ensure that money isn't being wasted.
Like where @wrx7m said he works.
@wrx7m said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
I work at a family-owned business.
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@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
Lots of places have purchase requisition forms, small businesses in particular likely are doing everything they can to ensure that money isn't being wasted.
Like where @wrx7m said he works.
@wrx7m said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
I work at a family-owned business.
Yeah it makes no sense. The people in charge will spend 10 hours a week to ensure pens that are too expensive aren't bought
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@JaredBusch said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@Dashrender said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
I went through the pricing process early last year on replacing our entire printer fleet. We went from 4+ different brands to one brand, Canon. Additionally, we got pricing down to a two tier system.
- Large volume copier/printer/fax - color .03/c B/W .006/c
- desktop print only & desktop MFP - B/W .009/c
c= click
We had a printer that we were paying $0.07/page for B/W, the ROI on that one unit was like 4 months
Additionally - instead of each printer having its own dedicated amount of printing included in the base lease, all of the desktop/desktop MFP are in a shared pool of prints. This is hugely beneficial, i.e. one unit is down for a week, we don't have to worry that we won't make the numbers on that printer, etc.
Compared to what we were paying before, I think my ROI was around 30 months. We have a 60 month lease (the lease price does not increase, the only increases are in overages, and assuming I did my math right, and we don't have a huge grown in printing, our overages should be low).
You should typically plan to go over your allotment just a bit every monthl. That is typically the best total per minute rate all said and done.
I agree with JB - The chances of you printing the exact same amount each year is practically zero. If you know your yearly numbers haven't fluctuated much year over year, then pick the bottom most number, and use that - then pay your overages..
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@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
Lots of places have purchase requisition forms, small businesses in particular likely are doing everything they can to ensure that money isn't being wasted.
Like where @wrx7m said he works.
@wrx7m said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
I work at a family-owned business.
But that is NOT what this thread is about.
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@Dashrender said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
But that is NOT what this thread is about.
This thread went there through the natural conversation process.
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@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@Dashrender said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
But that is NOT what this thread is about.
This thread went there through the natural conversation process.
:middle_finger_dark_skin_tone: :middle_finger_light_skin_tone: :middle_finger_medium_skin_tone: :middle_finger_medium-dark_skin_tone: :middle_finger_medium-light_skin_tone: -
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
Honestly, I have never worked at a single company where IT supports printers, other than initial setups.
Must be fucking nice that the accountants are installing toner and removing paper jams.
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@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
Honestly, I have never worked at a single company where IT supports printers, other than initial setups.
Must be fucking nice that the accountants are installing toner and removing paper jams.
I've seen it both ways - and it's both ways here.
users will change toner on their own 90% of the time. same goes for them trying to clear printer jams... not because they want to - because they don't want to wait for me to come over.
Though, they never call in support tickets to the maintenance company - that's mostly me.
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Something else I just thought of - the brand you buy can also likely get you setup on auto toner ordering... one less thing to worry about.
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@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
Honestly, I have never worked at a single company where IT supports printers, other than initial setups.
Must be fucking nice that the accountants are installing toner and removing paper jams.
Smart accountants know that IT handling printers is a waste of fucking money. Why pay someone $100k+ a year and have them work on printers?
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@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
Honestly, I have never worked at a single company where IT supports printers, other than initial setups.
Must be fucking nice that the accountants are installing toner and removing paper jams.
Smart accountants know that IT handling printers is a waste of fucking money. Why pay someone $100k+ a year and have them work on printers?
You breaka you fixa
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@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
Smart accountants know that IT handling printers is a waste of fucking money. Why pay someone $100k+ a year and have them work on printers?
Because IT isn't generally a money producing department, so having your accountant or other departments wasting their fucking time is wasting way more fucking money. IDK, maybe try it out.
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@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
Honestly, I have never worked at a single company where IT supports printers, other than initial setups.
Must be fucking nice that the accountants are installing toner and removing paper jams.
Smart accountants know that IT handling printers is a waste of fucking money. Why pay someone $100k+ a year and have them work on printers?
Really - it shouldn't be IT fixing it, I think Scott would say that's Bench's job... and while some DC bench techs can make $100K/yr... most are probably more in the 30-60K range.
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@Dashrender said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
Honestly, I have never worked at a single company where IT supports printers, other than initial setups.
Must be fucking nice that the accountants are installing toner and removing paper jams.
Smart accountants know that IT handling printers is a waste of fucking money. Why pay someone $100k+ a year and have them work on printers?
Really - it shouldn't be IT fixing it, I think Scott would say that's Bench's job... and while some DC bench techs can make $100K/yr... most are probably more in the 30-60K range.
Do you consider yourself bench/IT or some combination? Don't you work at a place where you'd fill all of these gaps? Would you want Frank the tank ripping paper jams out the printers you support and potentially making a bigger issue of it? Costing more money by said printer being offline.
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@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@Dashrender said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
Honestly, I have never worked at a single company where IT supports printers, other than initial setups.
Must be fucking nice that the accountants are installing toner and removing paper jams.
Smart accountants know that IT handling printers is a waste of fucking money. Why pay someone $100k+ a year and have them work on printers?
Really - it shouldn't be IT fixing it, I think Scott would say that's Bench's job... and while some DC bench techs can make $100K/yr... most are probably more in the 30-60K range.
Do you consider yourself bench/IT or some combination? Don't you work at a place where you'd fill all of these gaps? Would you want Frank the tank ripping paper jams out the printers you support and potentially making a bigger issue of it? Costing more money by said printer being offline.
I dont give a F about Frank or his printer because the printer is under contract. He can call the printer contract vendor and they will send someone out
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@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@Dashrender said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
Honestly, I have never worked at a single company where IT supports printers, other than initial setups.
Must be fucking nice that the accountants are installing toner and removing paper jams.
Smart accountants know that IT handling printers is a waste of fucking money. Why pay someone $100k+ a year and have them work on printers?
Really - it shouldn't be IT fixing it, I think Scott would say that's Bench's job... and while some DC bench techs can make $100K/yr... most are probably more in the 30-60K range.
Do you consider yourself bench/IT or some combination? Don't you work at a place where you'd fill all of these gaps? Would you want Frank the tank ripping paper jams out the printers you support and potentially making a bigger issue of it? Costing more money by said printer being offline.
I am both, but I'm a small shop, so it's expected that I'm both.
But I could also be so busy that if there is a paper jam, and the user in this case couldn't fix it - they COULD be expected to call Canon for a support ticket, or call me to call canon to open a support ticket, then they would wait for Canon to fix it.... if I was so busy that my time was better spent not fixing the printer, but that's rarely the case. But I can definitely see where there would be situations where that could definitely be the case.
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@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@Dashrender said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
Honestly, I have never worked at a single company where IT supports printers, other than initial setups.
Must be fucking nice that the accountants are installing toner and removing paper jams.
Smart accountants know that IT handling printers is a waste of fucking money. Why pay someone $100k+ a year and have them work on printers?
Really - it shouldn't be IT fixing it, I think Scott would say that's Bench's job... and while some DC bench techs can make $100K/yr... most are probably more in the 30-60K range.
Do you consider yourself bench/IT or some combination? Don't you work at a place where you'd fill all of these gaps? Would you want Frank the tank ripping paper jams out the printers you support and potentially making a bigger issue of it? Costing more money by said printer being offline.
I dont give a F about Frank or his printer because the printer is under contract. He can call the printer contract vendor and they will send someone out
Hey - we think alike
