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    Dell Drive Warranty Status

    IT Discussion
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    • alex.olynykA
      alex.olynyk
      last edited by

      I have several failed Dell SAS drives and have no way of knowing the service tags of the servers they were removed from. Any way to obtain drive warranty status by the drives serial numbers?

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      • K
        Kris_K
        last edited by

        I highly doubt they track all the part serials. You always have to provide server service tags.

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        • RojoLocoR
          RojoLoco
          last edited by

          I've never tried it with just the drive serial numbers. If you have a list of the dell service tags that the drives may have been in, you can punch those in to dell's site and see which drives shipped with what, then use that service tag to get a replacement.

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          • gjacobseG
            gjacobse
            last edited by

            No,... drives are consumables and aren't going to be attached that way-.... Model yes... SN... not likely.

            If the server is still running you can get the Dell Service tag via CLI.

            wmic bios get serialnumber
            
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            • ObsolesceO
              Obsolesce
              last edited by

              Register the drives on WDs site, then submit them for replacement. I've done a bunch of those. If you don't know the server they were in and can't go through the Dell warranty, then yeah you need to go through WD, or call Dell to see if they recorded which drive serial number goes with which Dell Tag #.

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