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    Windows update and Sophos

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    sopos windows update windows
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    • pmonchoP
      pmoncho @travisdh1
      last edited by

      @travisdh1 said in Windows update and Sophos:

      @pmoncho said in Windows update and Sophos:

      @travisdh1 said in Windows update and Sophos:

      https://support.microsoft.com/en-gb/help/4493467/windows-8-1-update-kb4493467
      https://support.microsoft.com/en-gb/help/4493472/windows-7-update-kb4493472

      Both react negatively when running Sophos. You're not able to login.

      They effect all currently supported versions of Windows, not just Window 7 and 8 like the links would lead you to believe.

      No prizes for guessing which anti-virus dashboard we use.

      I have read other sites/posts that stated they did not have Sophos installed. Just wondering if I should follow suit and decline the update.

      Those two specific ones, you might want to wait until they release a fix for the fix.

      That is currently the plan. Hopefully a fix comes soon.

      1 Reply Last reply Reply Quote 1
      • dbeatoD
        dbeato @travisdh1
        last edited by

        @travisdh1 said in Windows update and Sophos:

        https://support.microsoft.com/en-gb/help/4493467/windows-8-1-update-kb4493467
        https://support.microsoft.com/en-gb/help/4493472/windows-7-update-kb4493472

        Both react negatively when running Sophos. You're not able to login.

        They effect all currently supported versions of Windows, not just Window 7 and 8 like the links would lead you to believe.

        No prizes for guessing which anti-virus dashboard we use.

        We have various customers with Sophos Central and I have not seen the reported issue but will find out soon enough....

        1 Reply Last reply Reply Quote 1
        • wrx7mW
          wrx7m
          last edited by

          This is the only known issue with this update. Seems like you wouldn't want this to happen either lol
          d86f24e3-e82f-44da-ab0b-b7850999c3d8-image.png

          1 Reply Last reply Reply Quote 1
          • dbeatoD
            dbeato
            last edited by

            Update on this
            https://www.computerworld.com/article/3387984/widespread-reports-of-freezing-with-yesterday-s-win7-and-8-1-monthly-rollups-kb-4493472-and-kb-4493.amp.html?__twitter_impression=true

            1 Reply Last reply Reply Quote 2
            • black3dynamiteB
              black3dynamite
              last edited by

              We are using using Sophos and haven't seen any issues yet. I wonder if its the threat protection or application control policy settings that is affecting the updates.

              1 Reply Last reply Reply Quote 0
              • magicmarkerM
                magicmarker
                last edited by

                Running Sophos Central Endpoint here. Have had zero issues on Windows 7 machines after installing 4493472 last night. I have about 35 Windows 7 machines in my domain.

                1 Reply Last reply Reply Quote 1
                • dbeatoD
                  dbeato
                  last edited by

                  Update on this
                  5257f6f8-0e9c-493e-9dd8-7365e5702041-image.png
                  KB Article Updated
                  https://community.sophos.com/kb/en-us/133945

                  wrx7mW 1 Reply Last reply Reply Quote 1
                  • wrx7mW
                    wrx7m @dbeato
                    last edited by

                    @dbeato said in Windows update and Sophos:

                    Update on this
                    5257f6f8-0e9c-493e-9dd8-7365e5702041-image.png
                    KB Article Updated
                    https://community.sophos.com/kb/en-us/133945

                    Finally, it isn't webroot that is causing a problem. Has sophos released anything about this?

                    travisdh1T 1 Reply Last reply Reply Quote 0
                    • travisdh1T
                      travisdh1 @wrx7m
                      last edited by

                      @wrx7m said in Windows update and Sophos:

                      @dbeato said in Windows update and Sophos:

                      Update on this
                      5257f6f8-0e9c-493e-9dd8-7365e5702041-image.png
                      KB Article Updated
                      https://community.sophos.com/kb/en-us/133945

                      Finally, it isn't webroot that is causing a problem. Has sophos released anything about this?

                      Just what's been posted here already. Nothing about a fix yet.

                      Our office was swamped from dealing with this today.

                      1 Reply Last reply Reply Quote 0
                      • dbeatoD
                        dbeato
                        last edited by

                        All the customers using Sophos from us are using Central so no affected here.

                        1 Reply Last reply Reply Quote 2
                        • wrx7mW
                          wrx7m
                          last edited by

                          https://www.bleepingcomputer.com/news/microsoft/microsofts-april-2019-updates-are-causing-windows-to-freeze/

                          Looks like it isn't just Sophos.

                          1 Reply Last reply Reply Quote 1
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