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    Excel - Portion of Sheets Blocked Out/ All Gray

    IT Discussion
    excel 2016 office 365 dell dell latitude dell latitude 7490 excel 64-bit windows 10
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    • wrx7mW
      wrx7m
      last edited by wrx7m

      I have 1 Dell Latitude 7490 with Windows 10 (8th gen i5 with 32GB of RAM) and a chronic (and random) issue where Excel 64-bit's sheets don't display the entire contents of the sheet. It just leaves a gray blob after a certain point. This has been going on for several months now, across several updates/versions of Office and drivers. In the sheet below, it was in protected mode. As soon as I hit enable editing, it redrew the sheet and it seems fine. I have also had other issues on this system where all Excel windows turn blank gray.
      e68457a2-250d-4b08-a33a-f10b5f74bbb6-image.png

      I have done the following:

      • updated display drivers
      • updated BIOS
      • updated Office
      • updated Windows
      • disabled hardware acceleration in Excel
      • disabled comm add-ins in Excel
      • uninstalled/reinstalled Office
      • run hardware diagnostics (pre-os)
      • RE-IMAGED the laptop (MDT/WDS)

      Is there any way to fix this?

      1 Reply Last reply Reply Quote 1
      • wrx7mW
        wrx7m
        last edited by

        Adding swapping out RAM to the list. Haven't gotten any word back as to whether or not it has fixed it. Just found out that the user will be in China for a week and a half, so I won't really be able to try much.

        scottalanmillerS 1 Reply Last reply Reply Quote 0
        • scottalanmillerS
          scottalanmiller @wrx7m
          last edited by

          @wrx7m said in Excel - Portion of Sheets Blocked Out/ All Gray:

          Adding swapping out RAM to the list. Haven't gotten any word back as to whether or not it has fixed it. Just found out that the user will be in China for a week and a half, so I won't really be able to try much.

          That'll slow things down.

          wrx7mW 1 Reply Last reply Reply Quote 0
          • wrx7mW
            wrx7m @scottalanmiller
            last edited by

            @scottalanmiller said in Excel - Portion of Sheets Blocked Out/ All Gray:

            @wrx7m said in Excel - Portion of Sheets Blocked Out/ All Gray:

            Adding swapping out RAM to the list. Haven't gotten any word back as to whether or not it has fixed it. Just found out that the user will be in China for a week and a half, so I won't really be able to try much.

            That'll slow things down.

            Swapping RAM or him being out of the country?

            scottalanmillerS 1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller @wrx7m
              last edited by

              @wrx7m said in Excel - Portion of Sheets Blocked Out/ All Gray:

              @scottalanmiller said in Excel - Portion of Sheets Blocked Out/ All Gray:

              @wrx7m said in Excel - Portion of Sheets Blocked Out/ All Gray:

              Adding swapping out RAM to the list. Haven't gotten any word back as to whether or not it has fixed it. Just found out that the user will be in China for a week and a half, so I won't really be able to try much.

              That'll slow things down.

              Swapping RAM or him being out of the country?

              Being out of hte country.

              wrx7mW 1 Reply Last reply Reply Quote 0
              • wrx7mW
                wrx7m @scottalanmiller
                last edited by

                @scottalanmiller said in Excel - Portion of Sheets Blocked Out/ All Gray:

                @wrx7m said in Excel - Portion of Sheets Blocked Out/ All Gray:

                @scottalanmiller said in Excel - Portion of Sheets Blocked Out/ All Gray:

                @wrx7m said in Excel - Portion of Sheets Blocked Out/ All Gray:

                Adding swapping out RAM to the list. Haven't gotten any word back as to whether or not it has fixed it. Just found out that the user will be in China for a week and a half, so I won't really be able to try much.

                That'll slow things down.

                Swapping RAM or him being out of the country?

                Being out of hte country.

                OK lol. I thought that is what you meant.

                1 Reply Last reply Reply Quote 0
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