Phone system
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@dashrender Yeah thats what it is like for me too. I am a big fan of Yeahlink phones so I mentioned it one day when they were asking me what I would do. Neither persons had ever heard of Yeahlink phones. So its hard getting people to understand why something is a good choice when they have not heard of it before
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@scottalanmiller said in Phone system:
@dashrender said in Phone system:
@scottalanmiller said in Phone system:
@jmoore said in Phone system:
@scottalanmiller Well we are getting demos of phone .... mobile apps.
You only need demos of those things for systems that are proprietary and don't let you choose what you want. Nothing wrong with a demo or features, but "use anything you want" is the best demo. Basically, the demos you are seeing are demonstrations of limitations, not of features. For open systems, there isn't really anything like that to demo in the first place.
99% of SMB don't want this. They want a solution. great it's open - now - what should I use to get mobile access? They expect an answer - not, anything you want.
I don't believe that. I think they just buy that because they turn to sales people willing to gouge them and they don't bother actually doing some basic research to see how phones work. I think 99% of SMBs would avoid this if they understood what they were buying.
They don't ACTUALLY want to get ripped off, they just don't want to "think about it" and get ripped off as a byproduct. There is a difference between wanting to be lazy and hoping that you can be lazy AND get a good deal. It's not realistic, but desiring to be lazy doesn't actually mean that they want a bad deal.
AGREE!
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@jaredbusch said in Phone system:
@bigbear said in Phone system:
@scottalanmiller said in Phone system:
@bigbear said in Phone system:
Another thing that I can’t understand is why Freepbx hasn’t addressed its issues with roaming mobile app access.
Other than Zulu, you mean? Or does Zulu not do what you want? It's not free, so it's lacking something that I want.
Configuring a soft phone like Bria from your mobile device results in the responsive firewall banning your connections as you traserve cellular/WiFi networks.
I have less problems with the Firewall and more with the Intrusion Detection module.
This is still an issue for me as well. Do we have any good solutions for mobile users who want softphone access?
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@jmoore said in Phone system:
@dashrender Yeah thats what it is like for me too. I am a big fan of Yeahlink phones so I mentioned it one day when they were asking me what I would do. Neither persons had ever heard of Yeahlink phones. So its hard getting people to understand why something is a good choice when they have not heard of it before
Why does the brand of the phone on their desk matter? The only thing that should matter is the features they want, with an easy to use interface on the display when physical buttons aren't available.
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@dashrender To some degree it does not but if we are going to make an investment for 300-400 phones then my opinion is to get something that has few issues. Our current phones are constantly having issues and are outdated. Something mainstream like that would have the few features we need and more most likely. To me, it does matter a little bit.
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I'm guessing almost any VOIP/SIP phone you buy today will have few issues, at least for several years.
To me it boils down to required features at the lowest price (while not getting a POS that dies every 10 mins, lol).
It's like buying Ubiquiti ER-L vs SonicWall. The boss has heard of SonicWall, they see it plastered all over the airport - so they assume it must be good, they've never heard of Ubiquiti though, so it must be bad..
/sigh.
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@bigbear said in Phone system:
@scottalanmiller said in Phone system:
@bigbear said in Phone system:
Another thing that I can’t understand is why Freepbx hasn’t addressed its issues with roaming mobile app access.
Other than Zulu, you mean? Or does Zulu not do what you want? It's not free, so it's lacking something that I want.
Configuring a soft phone like Bria from your mobile device results in the responsive firewall banning your connections as you traserve cellular/WiFi networks.
We almost never see that.
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@jaredbusch said in Phone system:
@bigbear said in Phone system:
@scottalanmiller said in Phone system:
@bigbear said in Phone system:
Another thing that I can’t understand is why Freepbx hasn’t addressed its issues with roaming mobile app access.
Other than Zulu, you mean? Or does Zulu not do what you want? It's not free, so it's lacking something that I want.
Configuring a soft phone like Bria from your mobile device results in the responsive firewall banning your connections as you traserve cellular/WiFi networks.
I have less problems with the Firewall and more with the Intrusion Detection module.
Same here, IDS/F2B is where the bigger problems seem to be.
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@jmoore said in Phone system:
@scottalanmiller Well we really do not need to manage it ourselves. This is just what the phone lady was looking at. She will be in charge of it and knows what she wants out of it.
Right, that's, I think, the big selling point. Why buy a system that you have to learn and be an expert on vs. when you can buy something and have it all handled for you... unless of course the earlier one is cheaper. But if the latter is cheaper, in theory it should be a pretty strong slam dunk.
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@jmoore said in Phone system:
@dashrender Yeah thats what it is like for me too. I am a big fan of Yeahlink phones so I mentioned it one day when they were asking me what I would do. Neither persons had ever heard of Yeahlink phones. So its hard getting people to understand why something is a good choice when they have not heard of it before
Or... ask HOW they could possibly not have heard of one of the key vendors. That's right up there with not knowing Dell or Cisco. Yealink is in the "day one vendors you learn in the field" range. I'd respond with shock that they've not learned the key vendors yet at this point.
It's amazing how far legitimate incredulity can get you
If you look at SIP phones, they are just everywhere.
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@jmoore said in Phone system:
@dashrender Yeah thats what it is like for me too. I am a big fan of Yeahlink phones so I mentioned it one day when they were asking me what I would do. Neither persons had ever heard of Yeahlink phones. So its hard getting people to understand why something is a good choice when they have not heard of it before
You can also mention that Yealink makes many of the phones that they think come from someone else.
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@fuznutz04 said in Phone system:
@jaredbusch said in Phone system:
@bigbear said in Phone system:
@scottalanmiller said in Phone system:
@bigbear said in Phone system:
Another thing that I can’t understand is why Freepbx hasn’t addressed its issues with roaming mobile app access.
Other than Zulu, you mean? Or does Zulu not do what you want? It's not free, so it's lacking something that I want.
Configuring a soft phone like Bria from your mobile device results in the responsive firewall banning your connections as you traserve cellular/WiFi networks.
I have less problems with the Firewall and more with the Intrusion Detection module.
This is still an issue for me as well. Do we have any good solutions for mobile users who want softphone access?
Do they exist? Yes. But you need to do something, like use a lot of battery, switch to VPN, etc. Although that said, my softphones almost always work without a problem. Once set up, they seem to essentially always work.
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Or show them this picture. Seeing one of these pretty much sells anyone on Yealink
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@scottalanmiller Well yeah they are everywhere and mainstream. This is why I have trouble getting things across, I would have to start at beginning of everything, every time i give my opinion on something, and I don't have time for that
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@scottalanmiller Ok I have to mention this then since you brought that up. During our SwitchVox demo the saleslady said their phones were Digium branded phones. I then asked who made them since it was kind of implied that they did not since she used the word "branded". I honestly did not know the answer and is why I was asking. She said they did. I then said, so you manufacture and sell your own phones, really? She said yes. I said no more questions. Btw my first question was what their software pbx was based on and she said Linux centos. Not some sort of pbx like freepbx or asterisk, no, it was definitely linux centos she said!
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@jmoore said in Phone system:
@scottalanmiller Ok I have to mention this then since you brought that up. During our SwitchVox demo the saleslady said their phones were Digium branded phones. I then asked who made them since it was kind of implied that they did not since she used the word "branded". I honestly did not know the answer and is why I was asking. She said they did. I then said, so you manufacture and sell your own phones, really? She said yes. I said no more questions. Btw my first question was what their software pbx was based on and she said Linux centos. Not some sort of pbx like freepbx or asterisk, no, it was definitely linux centos she said!
LOL, um wow.
The real answer there is Switchvox IS using CentOS, and Asterisk, but the rest is literally Switchvox. Digium is the maker of Asterisk and Switchvox is the PBX itself, it's not rebranded or anything, nor available in any other form. But she really should have known that, wow.
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@scottalanmiller Yeah I know she is just a sales person but she should know more than that.
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@jmoore said in Phone system:
@scottalanmiller Yeah I know she is just a sales person but she should know more than that.
Totally. She should know who she works for, at least! Digium is a big player with key IP.
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@jmoore said in Phone system:
@scottalanmiller Yeah I know she is just a sales person but she should know more than that.
Sadly bad management doesn't get just how bad this sales person is at their job (after you show them that the sales person was clueless on how it all fit together).
Can I haz money now?
