What Are You Doing Right Now
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osTicket docs leaving something to be desired...
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@scottalanmiller said in What Are You Doing Right Now:
osTicket docs leaving something to be desired...
OS Ticket worked well for us for about a year. Then we got tired of not having certain functionality like basic ticket merging. So we built our own ticketing solution.
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Power just went out. First time I can remember this happening in this city in a long time.
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Exploring DNS-over-HTTPS now that Cloudflare supports it. Maybe have a walk through ready later today.
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New sink top for the new vanity was cracked. So it is being swapped out at Home Depot.
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@fuznutz04 said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
osTicket docs leaving something to be desired...
OS Ticket worked well for us for about a year. Then we got tired of not having certain functionality like basic ticket merging. So we built our own ticketing solution.
Ticket merging? Even some "enterprise" solution don't have that functionality.
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@coliver said in What Are You Doing Right Now:
@fuznutz04 said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
osTicket docs leaving something to be desired...
OS Ticket worked well for us for about a year. Then we got tired of not having certain functionality like basic ticket merging. So we built our own ticketing solution.
Ticket merging? Even some "enterprise" solution don't have that functionality.
I've never understood why. This is something that should be relatively simple to do.
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@coliver said in What Are You Doing Right Now:
@fuznutz04 said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
osTicket docs leaving something to be desired...
OS Ticket worked well for us for about a year. Then we got tired of not having certain functionality like basic ticket merging. So we built our own ticketing solution.
Ticket merging? Even some "enterprise" solution don't have that functionality.
Exactly. I always thought the same thing. So now we have the ability to merge tickets, which literally makes a note in the destination ticket, and copies all threaded content from old ticket, to destination ticket, in order. I never thought it was that difficult to do. Turns out, it's not!
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@fuznutz04 said in What Are You Doing Right Now:
@coliver said in What Are You Doing Right Now:
@fuznutz04 said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
osTicket docs leaving something to be desired...
OS Ticket worked well for us for about a year. Then we got tired of not having certain functionality like basic ticket merging. So we built our own ticketing solution.
Ticket merging? Even some "enterprise" solution don't have that functionality.
Exactly. I always thought the same thing. So now we have the ability to merge tickets, which literally makes a note in the destination ticket, and copies all threaded content from old ticket, to destination ticket, in order. I never thought it was that difficult to do. Turns out, it's not!
So what are you using now for a ticketing system?
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@coliver said in What Are You Doing Right Now:
@fuznutz04 said in What Are You Doing Right Now:
@coliver said in What Are You Doing Right Now:
@fuznutz04 said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
osTicket docs leaving something to be desired...
OS Ticket worked well for us for about a year. Then we got tired of not having certain functionality like basic ticket merging. So we built our own ticketing solution.
Ticket merging? Even some "enterprise" solution don't have that functionality.
Exactly. I always thought the same thing. So now we have the ability to merge tickets, which literally makes a note in the destination ticket, and copies all threaded content from old ticket, to destination ticket, in order. I never thought it was that difficult to do. Turns out, it's not!
So what are you using now for a ticketing system?
We just built our own internal ticketing system. Called project awesome.
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Best thing I've seen all day!
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@eddiejennings said in What Are You Doing Right Now:
Best thing I've seen all day!
Server going to Colo America?
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@fuznutz04 Yep.
My lab server has a new home, and I no longer have to listen to a fan while playing Project 1999 in my apartment's 2nd bedroom. -
@eddiejennings Nice! That was a 2 U server, right?
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@fuznutz04 said in What Are You Doing Right Now:
@eddiejennings Nice! That was a 2 U server, right?
1U. My R310.
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Irony = Requirement for SCCM Current Branch 1702 is having .net 3.5 installed. Which version family of .net can't be installed on Server 2016 using the typical means of installing a role or feature?
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New vanity just got installed!
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Looking at buying land in Eastern Tennessee Smokey Mountain area. Possible retirement location unless I could get transferred to Knoxville office. Land is cheap compared to where I currently live.
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