Hiring a tech for support, based in US
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Hey there! I'm seriously thinking about hiring a tech for doing XO support, ideally based in the US (where most of our users are). We are reaching a "critical mass" of users, and I would like to delegate level 1 issues (at the start) to someone external (not my devs or myself).
Do you have any tips on where should I look? Obviously, it's remote work at 100%.
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Here is a great place to start looking.
Post the job details, what the expected duties are and pay etc.
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There are a couple serious XO users on this forum.
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That's awesome, and thanks for posting here!
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Well, it's still blurry right now. But roughly it's being able to answer on our live chat and ticket system during office hours, on technical and basic workflow XOA questions (at first).
Currently, our support ratio is:
- 1/3 regarding XenServer issues
- 1/3 regarding real XO features missing or bugs
- 1/3 regarding problem between keyboard and chair
I'm not requiring any diploma or whatever, I'm OK for motivated people with understanding on how basically virtualization works (and classical/basic CS stuff, like what's an IP stack and standard Linux knowledge).
It would start with a simple mission: try to answer easy questions firsts, then assign us if needed. The goal is to get him/her to understand what was the issue, then next time he/she could handle it.
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@olivier how do you want people to contact you about the position? Email, phone, SMS?
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@dustinb3403 said in Hiring a tech for support, based in US:
@olivier how do you want people to contact you about the position? Email, phone, SMS?
Carrier pigeon with CV attached.
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@nerdydad said in Hiring a tech for support, based in US:
@dustinb3403 said in Hiring a tech for support, based in US:
@olivier how do you want people to contact you about the position? Email, phone, SMS?
Carrier pigeon with CV attached.
Hogwarts' Owl
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@olivier are you considering college age kids or do you want someone with several years of experience?
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@nerdydad said in Hiring a tech for support, based in US:
@dustinb3403 said in Hiring a tech for support, based in US:
@olivier how do you want people to contact you about the position? Email, phone, SMS?
Carrier pigeon with CV attached.
If it follows RFC1149, I'm fine with that!
More seriously: careers at vates dot fr
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I just looked up Grenoble, it looks so nice there!
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@tim_g Yup but we would like to have someone staying in US to work there (except coming to see us once a year is totally doable
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@olivier said in Hiring a tech for support, based in US:
If it follows RFC1149, I'm fine with that!
That is hilarious.
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@olivier So a full time position then, is that correct? 40+/hours a week
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@dustinb3403 Yes, full time. I'm not really aware about the US laws regarding working hours.
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@olivier said in Hiring a tech for support, based in US:
@dustinb3403 Yes, full time. I'm not really aware about the US laws regarding working hours.
That is something you will need to brush up on then, I'm sure we could give you a general idea of the laws but I know I wouldn't want to misguide you on them.
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@dustinb3403 said in Hiring a tech for support, based in US:
@olivier said in Hiring a tech for support, based in US:
@dustinb3403 Yes, full time. I'm not really aware about the US laws regarding working hours.
That is something you will need to brush up on then, I'm sure we could give you a general idea of the laws but I know I wouldn't want to misguide you on them.
Obviously, we won't do that without legal backing somehow. But I also need to have some traction on this to push it further on legal aspects. If you decide to always wait for legal aspects first, you don't do anything (ie waiting to have all the info I mean)
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And yes, I'm open for juniors too, it doesn't really matter.
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@olivier I agree, just trying to get as much out about the position as possible.
Do you have a salary in mind for the position?
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@dustinb3403 Nope, what do you think would be a acceptable range for something like this?
