Ticketing Solutions

wirestyle22

Looking for replacement software.

Ticketing: Connectwise

Connectwise is way too convoluted. Getting anywhere takes too long. Customers don't want to use it at all. I was thinking we could use OSTicket but I wanted to ask anyway just to get your opinions.

dbeato

Take a look at this, different from OS Ticket:
https://diamantedesk.com/demo/

HelpdeskZ
http://www.helpdeskz.com/

OSTicket is a great contender.

wirestyle22

@dbeato Thanks.

DustinB3403

SodiumSuite might be a decent solution.

I haven't dug to heavily into the help desk portion there.

Ambarishrh

If it's for 5 techs you can also sign up for free manage engine service desk plus

black3dynamite

Freshdesk
https://freshdesk.com/pricing

scottalanmiller

@dustinb3403 said in Ticketing Solutions:

SodiumSuite might be a decent solution.

I haven't dug to heavily into the help desk portion there.

No time like the present.

scottalanmiller

@black3dynamite said in Ticketing Solutions:

Freshdesk
https://freshdesk.com/pricing

Aka Cheekydesk. lol

hobbit666

We just moved to ZohoDesk

Dashrender

@hobbit666 said in Ticketing Solutions:

We just moved to ZohoDesk

Free or paid? just wondering?

Net Runner

Currently using ZenDesk (over 1 year already) to support my customers (a bunch of different companies). Pretty simple and convenient interface and nice mobile app (i am using the one for android).

Takes me around 50$/per IT guy/per month (4 engineers in total). Alerting, SLAs and most bells and whistles one might need - pretty happy so far.