eh? you want to what? something about my DNS and Domain?
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@dashrender said in eh? you want to what? something about my DNS and Domain?:
Hold the phone guys - I haven't been involved in this site ever. In fact I've been more or less told to keep my nose out of it.
But now we get this letter, and I made an assumption that they were offering
- we could self host DNS (of course I'd go to cloudflare) or
- they would continue to host DNS, and because I own the registrar, I'd simply need to point to a new DNS server.
Since I assumed that #2 above, I was fine with my boss picking it.
Turns out, they can only host the DNS if they also own the domain name (i.e. the registrar and the DNS have to be on the same server.
Now clearly Scott saw this from their poorly written information, but I did not.
Ah, now I see. She didn't read what they had stated so picked the wrong thing.
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I used to have a site hosted (shared) through FastDomain. When the price almost doubled in two years I decided to jump ship. They did a similar thing. They required you to have your DNS and registrar through them. So I just switched to CloudFlare and GoDaddy.
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Yup, CF + GD here, too.
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Option 1: Stop doing any kind of business with us.
Option 2: Only do business with us.
I'd go with option 1 if they are trying to force me into doing something I don't want to do.
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@bbigford said in eh? you want to what? something about my DNS and Domain?:
Option 1: Stop doing any kind of business with us.
Option 2: Only do business with us.
I'd go with option 1 if they are trying to force me into doing something I don't want to do.
That sums it up.
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@bbigford said in eh? you want to what? something about my DNS and Domain?:
Option 1: Stop doing any kind of business with us.
Option 2: Only do business with us.
I'd go with option 1 if they are trying to force me into doing something I don't want to do.
huh - yeah I don't read it that way at all... that said - it is one of the worst technical written pieces I've seen in a long time!
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@dashrender said in eh? you want to what? something about my DNS and Domain?:
@bbigford said in eh? you want to what? something about my DNS and Domain?:
Option 1: Stop doing any kind of business with us.
Option 2: Only do business with us.
I'd go with option 1 if they are trying to force me into doing something I don't want to do.
huh - yeah I don't read it that way at all... that said - it is one of the worst technical written pieces I've seen in a long time!
How could you not read it that way? You have DNS with Remedy and your site with GoDaddy... they say in option 1 "with this option, you can just move your DNS off to GoDaddy", effectively no longer doing business with them, or option 2 "with this option, you agree to move your domain from GoDaddy over to us. We will then control your DNS and domain services." effectively cutting off that much more business with GoDaddy and giving Remedy even more business.
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@dashrender said in eh? you want to what? something about my DNS and Domain?:
@bbigford said in eh? you want to what? something about my DNS and Domain?:
Option 1: Stop doing any kind of business with us.
Option 2: Only do business with us.
I'd go with option 1 if they are trying to force me into doing something I don't want to do.
huh - yeah I don't read it that way at all... that said - it is one of the worst technical written pieces I've seen in a long time!
It seemed pretty clear. They won't allow the one thing that you want. You either need to jump in with both feet or leave.
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@bbigford said in eh? you want to what? something about my DNS and Domain?:
@dashrender said in eh? you want to what? something about my DNS and Domain?:
@bbigford said in eh? you want to what? something about my DNS and Domain?:
Option 1: Stop doing any kind of business with us.
Option 2: Only do business with us.
I'd go with option 1 if they are trying to force me into doing something I don't want to do.
huh - yeah I don't read it that way at all... that said - it is one of the worst technical written pieces I've seen in a long time!
How could you not read it that way? You have DNS with Remedy and your site with GoDaddy... they say in option 1 "with this option, you can just move your DNS off to GoDaddy",
OK that's right
effectively no longer doing business with them,
This is not correct - the webserver itself is still hosted by them.
or option 2 "with this option, you agree to move your domain from GoDaddy over to us. We will then control your DNS and domain services." effectively cutting off that much more business with GoDaddy and giving Remedy even more business.
I've not heard of calling the thing you register with your registrar simply called 'domain' this is the part that confused me. Besides DNS, what else does being the registrar allow someone to control?
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@dashrender said in eh? you want to what? something about my DNS and Domain?:
We will no longer be able to host your DNS records without also hosting your domain.
This one line spells everything out. All the rest is repetition of this line or explanation for it. This one line tells you what is happening and what your options are. It's got everything spelled quite clearly, I think.
Then two options were give.
Option 1: You will need to set your DNS records up with your current registrar.
Option 2: Remedy takes over hosting of your domain.But the options are just long form of what the original sentence said. The only odd thing that they do in the whole document is refer to registrar services as "domain hosting." But that's pretty clear since that is all that they do.
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@dashrender said in eh? you want to what? something about my DNS and Domain?:
Besides DNS, what else does being the registrar allow someone to control?
A Registrar holds your account legal information including ownership and contact info and lists who is your DNS master source. Registrars don't host DNS, they host the listing of who your DNS provider is.
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@scottalanmiller said in eh? you want to what? something about my DNS and Domain?:
Why are you talking to them? Move your DNS to CloudFlare. Done.
Agree, entirely.
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@scottalanmiller said in eh? you want to what? something about my DNS and Domain?:
** without also hosting your domain.**
I've never seen this before - so I had no idea what it meant, and unlike Scott, my brain filled in a meaning that was wrong.
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@dashrender said in eh? you want to what? something about my DNS and Domain?:
@scottalanmiller said in eh? you want to what? something about my DNS and Domain?:
** without also hosting your domain.**
I've never seen this before - so I had no idea what it meant, and unlike Scott, my brain filled in a meaning that was wrong.
Ah yes, if you miss the meaning of that one bit, the rest makes no sense. It's the only meaning that can work, though. And "domain hosting" kind of works as a way to describe registrar services. It's a stupid thing to call it, but it probably is clearer to non-technical people than the actual terms are.
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@bbigford that was the way i read it too
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@scottalanmiller said in eh? you want to what? something about my DNS and Domain?:
@dashrender said in eh? you want to what? something about my DNS and Domain?:
@scottalanmiller said in eh? you want to what? something about my DNS and Domain?:
** without also hosting your domain.**
I've never seen this before - so I had no idea what it meant, and unlike Scott, my brain filled in a meaning that was wrong.
Ah yes, if you miss the meaning of that one bit, the rest makes no sense. It's the only meaning that can work, though. And "domain hosting" kind of works as a way to describe registrar services. It's a stupid thing to call it, but it probably is clearer to non-technical people than the actual terms are.
Well - I have a new one for my bag of tricks I guess.
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So the recommendation is, drop them. Move on.
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@dashrender said in eh? you want to what? something about my DNS and Domain?:
@scottalanmiller said in eh? you want to what? something about my DNS and Domain?:
** without also hosting your domain.**
I've never seen this before - so I had no idea what it meant, and unlike Scott, my brain filled in a meaning that was wrong.
I understand why you were confused now. Misinterpreting something can definitely lead you in a different direction entirely. I never mind having my DNS name servers with one company, and my domain registered with another. In some cases it makes sense for security, and in others it makes sense for convenience to have one place hold them.
But in your case, no way I would continue with Remedy. As soon as a company starts trying to tell me what I will and won't do, then I am out. I get what they are doing; they are trying to aggregate services, and are actually willing to turn away business if they don't get their way of increasing profits. They are saying "we're changing the rules of the game, and if you don't want to play our way, then take your ball and go home." To which I would just laugh and say "alright, then I am out of here. I also will not be recommending anyone to your service. Quite the opposite actually, I will speak very negatively about the services you offer. It is my sincerest hope that your company shuts its doors very soon, based on what you are doing to your customers."
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@bbigford said in eh? you want to what? something about my DNS and Domain?:
@dashrender said in eh? you want to what? something about my DNS and Domain?:
@scottalanmiller said in eh? you want to what? something about my DNS and Domain?:
** without also hosting your domain.**
I've never seen this before - so I had no idea what it meant, and unlike Scott, my brain filled in a meaning that was wrong.
I understand why you were confused now. Misinterpreting something can definitely lead you in a different direction entirely. I never mind having my DNS name servers with one company, and my domain registered with another. In some cases it makes sense for security, and in others it makes sense for convenience to have one place hold them.
But in your case, no way I would continue with Remedy. As soon as a company starts trying to tell me what I will and won't do, then I am out. I get what they are doing; they are trying to aggregate services, and are actually willing to turn away business if they don't get their way of increasing profits. They are saying "we're changing the rules of the game, and if you don't want to play our way, then take your ball and go home." To which I would just laugh and say "alright, then I am out of here. I also will not be recommending anyone to your service. Quite the opposite actually, I will speak very negatively about the services you offer. It is my sincerest hope that your company shuts its doors very soon, based on what you are doing to your customers."
I doubt that they are turning away business. DNS was likely a freebie service.
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@scottalanmiller said in eh? you want to what? something about my DNS and Domain?:
@bbigford said in eh? you want to what? something about my DNS and Domain?:
@dashrender said in eh? you want to what? something about my DNS and Domain?:
@scottalanmiller said in eh? you want to what? something about my DNS and Domain?:
** without also hosting your domain.**
I've never seen this before - so I had no idea what it meant, and unlike Scott, my brain filled in a meaning that was wrong.
I understand why you were confused now. Misinterpreting something can definitely lead you in a different direction entirely. I never mind having my DNS name servers with one company, and my domain registered with another. In some cases it makes sense for security, and in others it makes sense for convenience to have one place hold them.
But in your case, no way I would continue with Remedy. As soon as a company starts trying to tell me what I will and won't do, then I am out. I get what they are doing; they are trying to aggregate services, and are actually willing to turn away business if they don't get their way of increasing profits. They are saying "we're changing the rules of the game, and if you don't want to play our way, then take your ball and go home." To which I would just laugh and say "alright, then I am out of here. I also will not be recommending anyone to your service. Quite the opposite actually, I will speak very negatively about the services you offer. It is my sincerest hope that your company shuts its doors very soon, based on what you are doing to your customers."
I doubt that they are turning away business. DNS was likely a freebie service.
I think if they had gone about it differently, I wouldn't have such a sour taste about it. For example... if they offered to transfer your domain as part of a promo, maybe giving a discount, that would be different. It would give people the choice of coming over. They should be getting people to come over out of positive attitude, not telling people to either jump in with both feet or GTFO. Also thinking about freebie service... maybe they could have put in some kind of a new lease agreement, with notice, that they will no longer offer the service for free to those who do not have a registered domain with them. That would encourage people to make a choice, do I want to pay for this service, or migrate my domain and take advantage of the free service while now also having my domain with the same company that handles my DNS.
