Sodium Helpdesk: Cannot Change Organization After Ticket Creation
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I have a ticket and I need to set the organization, but there is no means of changing it in a ticket.
I noticed this after I found another bug where when making an organization during the ticket creation process it reverted to an old one anyway so saved the wrong details.
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I would think not changing the organization of the ticket would be a good thing in most cases.
Add an option, but also a confirmation.
Are you sure you want to change this tickets Org to " "?
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@scottalanmiller said in Sodium Helpdesk: Cannot Change Organization After Ticket Creation:
I have a ticket and I need to set the organization, but there is no means of changing it in a ticket.
I noticed this after I found another bug where when making an organization during the ticket creation process it reverted to an old one anyway so saved the wrong details.
Weird, I'll take a look at this today. Thanks for the info!
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@dustinb3403 said in Sodium Helpdesk: Cannot Change Organization After Ticket Creation:
I would think not changing the organization of the ticket would be a good thing in most cases.
Add an option, but also a confirmation.
Are you sure you want to change this tickets Org to " "?
"Most cases." Problem is, if there are any cases, it needs to be able to be changed. You don't want ticket data going to the wrong entity. I can't think of any case where it would be okay to be locked.
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@scottalanmiller said in Sodium Helpdesk: Cannot Change Organization After Ticket Creation:
@dustinb3403 said in Sodium Helpdesk: Cannot Change Organization After Ticket Creation:
I would think not changing the organization of the ticket would be a good thing in most cases.
Add an option, but also a confirmation.
Are you sure you want to change this tickets Org to " "?
"Most cases." Problem is, if there are any cases, it needs to be able to be changed. You don't want ticket data going to the wrong entity. I can't think of any case where it would be okay to be locked.
That was my point, allow the change, but confirm it before it's set. You don't want a ticket getting moved from one org to another org with sensitive information in it, by mistake.
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@dustinb3403 said in Sodium Helpdesk: Cannot Change Organization After Ticket Creation:
@scottalanmiller said in Sodium Helpdesk: Cannot Change Organization After Ticket Creation:
@dustinb3403 said in Sodium Helpdesk: Cannot Change Organization After Ticket Creation:
I would think not changing the organization of the ticket would be a good thing in most cases.
Add an option, but also a confirmation.
Are you sure you want to change this tickets Org to " "?
"Most cases." Problem is, if there are any cases, it needs to be able to be changed. You don't want ticket data going to the wrong entity. I can't think of any case where it would be okay to be locked.
That was my point, allow the change, but confirm it before it's set. You don't want a ticket getting moved from one org to another org with sensitive information in it, by mistake.
Makes sense.
