Sodium Helpdesk: Org and Contact Drop Downs Not Populating
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When making a new ticket, several of the fields are failing to populate.
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Basically all, actually. Maybe it is universal. Asset, Due Date, Ticket Type all seem to be missing their data.
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@scottalanmiller said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
When making a new ticket, several of the fields are failing to populate.
Have you added contacts and organizations to the system? I was looking at that yesterday and noticed that you have to add them to select an org and contact.
Each ticket can have different information.
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@dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@scottalanmiller said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
When making a new ticket, several of the fields are failing to populate.
Have you added contacts and organizations to the system? I was looking at that yesterday and noticed that you have to add them to select an org and contact.
Each ticket can have different information.
NTG is a contact / Org so yes.
I would check, but seemingly can't log in today.
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@gjacobse said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@scottalanmiller said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
When making a new ticket, several of the fields are failing to populate.
Have you added contacts and organizations to the system? I was looking at that yesterday and noticed that you have to add them to select an org and contact.
Each ticket can have different information.
NTG is a contact / Org so yes.
I would check, but seemingly can't log in today.
I'm waiting on my IT to wake up so that I can figure out what is going on.
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@quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@gjacobse said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@scottalanmiller said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
When making a new ticket, several of the fields are failing to populate.
Have you added contacts and organizations to the system? I was looking at that yesterday and noticed that you have to add them to select an org and contact.
Each ticket can have different information.
NTG is a contact / Org so yes.
I would check, but seemingly can't log in today.
I'm waiting on my IT to wake up so that I can figure out what is going on.
Okay,.. the password reset doesn't work either... so might be related. Did you kick it yet?
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@quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@gjacobse said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@scottalanmiller said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
When making a new ticket, several of the fields are failing to populate.
Have you added contacts and organizations to the system? I was looking at that yesterday and noticed that you have to add them to select an org and contact.
Each ticket can have different information.
NTG is a contact / Org so yes.
I would check, but seemingly can't log in today.
I'm waiting on my IT to wake up so that I can figure out what is going on.
I thought they were the only ones allowed to sleep, and you had to work 24/7. . . what's the issue?
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@dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@gjacobse said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@scottalanmiller said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
When making a new ticket, several of the fields are failing to populate.
Have you added contacts and organizations to the system? I was looking at that yesterday and noticed that you have to add them to select an org and contact.
Each ticket can have different information.
NTG is a contact / Org so yes.
I would check, but seemingly can't log in today.
I'm waiting on my IT to wake up so that I can figure out what is going on.
I thought they were the only ones allowed to sleep, and you had to work 24/7. . . what's the issue?
lol the issue is that the logging system is turned off atm which is something I need to figure out what is going on... (also something that is not in my jurisdiction)
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@gjacobse said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@gjacobse said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@scottalanmiller said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
When making a new ticket, several of the fields are failing to populate.
Have you added contacts and organizations to the system? I was looking at that yesterday and noticed that you have to add them to select an org and contact.
Each ticket can have different information.
NTG is a contact / Org so yes.
I would check, but seemingly can't log in today.
I'm waiting on my IT to wake up so that I can figure out what is going on.
Okay,.. the password reset doesn't work either... so might be related. Did you kick it yet?
lol good idea. Let me give that a shot
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@quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@gjacobse said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@scottalanmiller said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
When making a new ticket, several of the fields are failing to populate.
Have you added contacts and organizations to the system? I was looking at that yesterday and noticed that you have to add them to select an org and contact.
Each ticket can have different information.
NTG is a contact / Org so yes.
I would check, but seemingly can't log in today.
I'm waiting on my IT to wake up so that I can figure out what is going on.
I thought they were the only ones allowed to sleep, and you had to work 24/7. . . what's the issue?
lol the issue is that the logging system is turned off atm which is something I need to figure out what is going on... (also something that is not in my jurisdiction)
Stupid jurisdiction. . .
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@dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@gjacobse said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@scottalanmiller said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
When making a new ticket, several of the fields are failing to populate.
Have you added contacts and organizations to the system? I was looking at that yesterday and noticed that you have to add them to select an org and contact.
Each ticket can have different information.
NTG is a contact / Org so yes.
I would check, but seemingly can't log in today.
I'm waiting on my IT to wake up so that I can figure out what is going on.
I thought they were the only ones allowed to sleep, and you had to work 24/7. . . what's the issue?
lol the issue is that the logging system is turned off atm which is something I need to figure out what is going on... (also something that is not in my jurisdiction)
Stupid jurisdiction. . .
ain't that the truth.... I suppppooose it's there for good reason.... but still.
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@gjacobse said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@gjacobse said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@scottalanmiller said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
When making a new ticket, several of the fields are failing to populate.
Have you added contacts and organizations to the system? I was looking at that yesterday and noticed that you have to add them to select an org and contact.
Each ticket can have different information.
NTG is a contact / Org so yes.
I would check, but seemingly can't log in today.
I'm waiting on my IT to wake up so that I can figure out what is going on.
Okay,.. the password reset doesn't work either... so might be related. Did you kick it yet?
We're back up.
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@quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@gjacobse said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@scottalanmiller said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
When making a new ticket, several of the fields are failing to populate.
Have you added contacts and organizations to the system? I was looking at that yesterday and noticed that you have to add them to select an org and contact.
Each ticket can have different information.
NTG is a contact / Org so yes.
I would check, but seemingly can't log in today.
I'm waiting on my IT to wake up so that I can figure out what is going on.
I thought they were the only ones allowed to sleep, and you had to work 24/7. . . what's the issue?
lol the issue is that the logging system is turned off atm which is something I need to figure out what is going on... (also something that is not in my jurisdiction)
Every time I hear/read that phrase, I think of this -
Youtube Video -
@wrx7m said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@quixoticjeremy said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@gjacobse said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@dustinb3403 said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
@scottalanmiller said in Sodium Helpdesk: Org and Contact Drop Downs Not Populating:
When making a new ticket, several of the fields are failing to populate.
Have you added contacts and organizations to the system? I was looking at that yesterday and noticed that you have to add them to select an org and contact.
Each ticket can have different information.
NTG is a contact / Org so yes.
I would check, but seemingly can't log in today.
I'm waiting on my IT to wake up so that I can figure out what is going on.
I thought they were the only ones allowed to sleep, and you had to work 24/7. . . what's the issue?
lol the issue is that the logging system is turned off atm which is something I need to figure out what is going on... (also something that is not in my jurisdiction)
Every time I hear/read that phrase, I think of this -
Youtube VideoLOL well played sir, well played. And now I want to watch the matrix trilogy....
