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    MSP Removes Good Hyper-V to Install Older, Bad Setup

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    • JaredBuschJ
      JaredBusch @DustinB3403
      last edited by

      @DustinB3403 said in MSP Removes Good Hyper-V to Install Older, Bad Setup:

      So what other crazy practices has this MSP done to your friend? Have you spoke with him about how he's being abused by the MSP?

      Also I am available for a quote!

      1 Reply Last reply Reply Quote 1
      • JaredBuschJ
        JaredBusch
        last edited by

        On a serious note, that MSP needs fired. Seriously. The time they just billed for that is outright theft.

        1 Reply Last reply Reply Quote 4
        • bigbearB
          bigbear
          last edited by

          Following the MSP forums would be enough for any business decision maker to consider other options.

          "What you're getting only $90/desktop, I am getting $150 a desktop per month".

          scottalanmillerS 1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller @bigbear
            last edited by

            @bigbear said in MSP Removes Good Hyper-V to Install Older, Bad Setup:

            Following the MSP forums would be enough for any business decision maker to consider other options.

            "What you're getting only $90/desktop, I am getting $150 a desktop per month".

            Following most IT forums would result in companies not wanting to hire IT people at all!

            1 Reply Last reply Reply Quote 2
            • brandon220B
              brandon220
              last edited by

              I think the main item they handle is the exchange server. They set it up originally. The MSP hosed it up as well a few months ago and had to get Microsoft engineers involved. IIRC it was down about 8 hours. Again, I don't know their rates or what is in the contract.

              DustinB3403D scottalanmillerS 2 Replies Last reply Reply Quote 0
              • DustinB3403D
                DustinB3403 @brandon220
                last edited by

                @brandon220 you have the ability to sit your friend down and discuss how he's being screwed over.

                If he trust you to work on his environment, and you're actually friends he should take what you say to heart and fire this MSP.

                scottalanmillerS brandon220B 2 Replies Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller @brandon220
                  last edited by

                  @brandon220 said in MSP Removes Good Hyper-V to Install Older, Bad Setup:

                  I think the main item they handle is the exchange server. They set it up originally.

                  Is the MSP who talked them into on-premises email too? Not that there aren't cases for it, but there are no cases where on-premises email and an incompetent MSP go together.

                  brandon220B 1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller @DustinB3403
                    last edited by

                    @DustinB3403 said in MSP Removes Good Hyper-V to Install Older, Bad Setup:

                    If he trust you to work on his environment, and you're actually friends he should take what you say to heart and fire this MSP.

                    Show him the thread, get him involved here. Might be a discussion he needs to see some industry response to and not just one guy that he might trust but think might be going against the flow.

                    He might not realize that this MSP is seriously not doing basic best practices and is screwing him in "we don't even have to see the environment to know this" kind of ways. Basic competence is being missed and major red flags in spots that we don't know for sure about.

                    1 Reply Last reply Reply Quote 0
                    • brandon220B
                      brandon220 @DustinB3403
                      last edited by

                      @DustinB3403 We are long time friends and he trusts me completely. I have helped their company over the years and made great changes for them. In fact, one of the "higher up" managers had him call me last Friday to thank me for some of the changes I recommended and implemented. He said it has saved them money and avoided constant issues they were having prior to the changes. Craziest part is that while I was there making the changes for the better is exactly when said MSP was remotely creating more issues. They were on speaker in the server room for hours and hours and I heard every word.

                      scottalanmillerS 1 Reply Last reply Reply Quote 1
                      • scottalanmillerS
                        scottalanmiller @brandon220
                        last edited by

                        @brandon220 said in MSP Removes Good Hyper-V to Install Older, Bad Setup:

                        @DustinB3403 We are long time friends and he trusts me completely. I have helped their company over the years and made great changes for them. In fact, one of the "higher up" managers had him call me last Friday to thank me for some of the changes I recommended and implemented. He said it has saved them money and avoided constant issues they were having prior to the changes. Craziest part is that while I was there making the changes for the better is exactly when said MSP was remotely creating more issues. They were on speaker in the server room for hours and hours and I heard every word.

                        So they trust you completely, but trust the MSP screwing them more? Something seems amiss.

                        DustinB3403D 1 Reply Last reply Reply Quote 2
                        • DustinB3403D
                          DustinB3403 @scottalanmiller
                          last edited by

                          @scottalanmiller said in MSP Removes Good Hyper-V to Install Older, Bad Setup:

                          So they trust you completely, but trust the MSP screwing them more? Something seems amiss.

                          I was just about to say that.

                          If the business and your friend trust you entirely, why are they allowing the MSP to crash the ship?

                          brandon220B 1 Reply Last reply Reply Quote 0
                          • brandon220B
                            brandon220 @scottalanmiller
                            last edited by

                            @scottalanmiller Yes, going by strictly memory though - they were running Exchange 2010 on bare metal (2008 server) and migrated to 2013 on bare metal again but with 2012. No VM for the email. I honestly don't believe there are backups for the Exchange either. If there are, I don't know about it - and I know their network very well for not being employed by them.

                            scottalanmillerS 1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @brandon220
                              last edited by

                              @brandon220 said in MSP Removes Good Hyper-V to Install Older, Bad Setup:

                              @scottalanmiller Yes, going by strictly memory though - they were running Exchange 2010 on bare metal (2008 server) and migrated to 2013 on bare metal again but with 2012. No VM for the email. I honestly don't believe there are backups for the Exchange either. If there are, I don't know about it - and I know their network very well for not being employed by them.

                              Any idea why they are not hosted? Or off of Exchange?

                              1 Reply Last reply Reply Quote 0
                              • brandon220B
                                brandon220 @DustinB3403
                                last edited by

                                @DustinB3403 They were there on recommendation from another company. I try to avoid touching their mail server because it is very fragile. To put it in worse perspective - they were set up as a workgroup with approximately 100 users until 2011 when I came in and migrated everything to a domain on New Years Eve. You would have to see it to believe it.

                                scottalanmillerS 1 Reply Last reply Reply Quote 1
                                • brandon220B
                                  brandon220
                                  last edited by

                                  I am slowly weaning them off of the MSP. I do way more now than before. Really, all that is left for them to manage is the mail server. I am afraid to "get in the middle" until it is migrated to one of the hosts as a VM.

                                  scottalanmillerS 1 Reply Last reply Reply Quote 1
                                  • Deleted74295D
                                    Deleted74295 Banned
                                    last edited by

                                    @brandon220 Are you charging for any of this?

                                    brandon220B 1 Reply Last reply Reply Quote 0
                                    • scottalanmillerS
                                      scottalanmiller @brandon220
                                      last edited by

                                      @brandon220 said in MSP Removes Good Hyper-V to Install Older, Bad Setup:

                                      @DustinB3403 They were there on recommendation from another company. I try to avoid touching their mail server because it is very fragile. To put it in worse perspective - they were set up as a workgroup with approximately 100 users until 2011 when I came in and migrated everything to a domain on New Years Eve. You would have to see it to believe it.

                                      So they at least fired THAT company?

                                      Bring in @Texkonc or @Minion-Queen, they do email migrations. One weekend and all is fixed.

                                      1 Reply Last reply Reply Quote 1
                                      • scottalanmillerS
                                        scottalanmiller @brandon220
                                        last edited by

                                        @brandon220 said in MSP Removes Good Hyper-V to Install Older, Bad Setup:

                                        I am slowly weaning them off of the MSP. I do way more now than before. Really, all that is left for them to manage is the mail server. I am afraid to "get in the middle" until it is migrated to one of the hosts as a VM.

                                        Don't even do that, go straight to Office 365 unless there is a tremendously good reason that they can't.

                                        brandon220B 1 Reply Last reply Reply Quote 2
                                        • brandon220B
                                          brandon220 @Deleted74295
                                          last edited by

                                          @Breffni-Potter Of course. I don't worry about not getting paid. I get a check in the mail 2 days after I submit an invoice.

                                          1 Reply Last reply Reply Quote 0
                                          • brandon220B
                                            brandon220 @scottalanmiller
                                            last edited by

                                            @scottalanmiller Someone has them convinced that on-prem is better. I've never had an in-depth discussion about it. I'll have to look and see how many accounts they have.

                                            scottalanmillerS 1 Reply Last reply Reply Quote 0
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