Print Spooler Keeps Stopping, Won't Stay Running (Windows 10)
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I have a single, Windows 10 user who came to me this morning to say he couldn't print. Upon looking at his Devices and Printers window, all printers are "whited out" and show not connected. I checked the Print Spooler, and it wasn't running, so ran it but it didn't help. There is also not an option to RESTART the print spooler.
I logged in as my self and as an Administrator and same problem. All printers show NOT CONNECTED.
So, I went back to print spooler...it will not stay RUNNING...it keeps stopping and I can't for the life of me keep it on...
Log Name: System
Source: Service Control Manager
Date: 5/12/2016 9:20:07 PM
Event ID: 7034
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
The Print Spooler service terminated unexpectedly. It has done this 4 time(s).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7034</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2016-05-13T02:20:07.091530900Z" />
<EventRecordID>9337</EventRecordID>
<Correlation />
<Execution ProcessID="608" ThreadID="364" />
<Channel>System</Channel>
<Computer></Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Print Spooler</Data>
<Data Name="param2">4</Data>
<Binary>530070006F006F006C00650072000000</Binary>
</EventData>
</Event>sfc /scannow turned up nothing...
Installing new printers won't work because it needs the spring spooler running.
I've made exhaustive searches and tried many suggestions and nothing has worked. I want to avoid a "rebuild."
Any other suggestions?
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Paging @thanksajdotcom
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@scottalanmiller said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
Paging @thanksajdotcom
Thanks...this has been maddening...and so glad it happened to a less demanding user. I've even spent 2-3 hours on this at home last night...
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Open an elevated cmd window and try this:
net stop spooler
net start spoolerAlso, how are you connecting to these printers? Directly by IP? Over a share through a print server? More info please!
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@thanksajdotcom said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
Open an elevated cmd window and try this:
net stop spooler
net start spoolerAlso, how are you connecting to these printers? Directly by IP? Over a share through a print server? More info please!
Based on what you were saying, I'm assuming by IP/hostname?
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@thanksajdotcom said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
Open an elevated cmd window and try this:
net stop spooler
net start spoolerAlso, how are you connecting to these printers? Directly by IP? Over a share through a print server? More info please!
We are directly over IP...everyone is set up that way. Net Stop and Start resulted in the spooler starting and then immediately stopping:
The Print Spooler service terminated unexpectedly. It has done this 5 time(s).
Even his local printers like PDF printing or SEND TO ONENOTE are grayed out and not working due to spooler not running.
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@garak0410 said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
@thanksajdotcom said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
Open an elevated cmd window and try this:
net stop spooler
net start spoolerAlso, how are you connecting to these printers? Directly by IP? Over a share through a print server? More info please!
We are directly over IP...everyone is set up that way. Net Stop and Start resulted in the spooler starting and then immediately stopping:
The Print Spooler service terminated unexpectedly. It has done this 5 time(s).
Even his local printers like PDF printing or SEND TO ONENOTE are grayed out and not working due to spooler not running.
Yeah, everything runs through the spooler. Ok, so here's what I'd recommend to start.
Go to the following folder:
"C:\Windows\System32\spool\prtprocs\x64"
If there is an x86 folder, do the same in that folder. I have four files in mine (x64).
Whatever ones you have as well (I think the CNMPPDAN ones are for Canon), rename the extension to .bak. Copy those same files from a working computer, and put them in this/these folders. I've seen where the windows print processor DLL gets corrupted and replacing it fixes the spooling issues. Do that, and then try to start the spooler again, after you reboot.
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@thanksajdotcom said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
@garak0410 said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
@thanksajdotcom said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
Open an elevated cmd window and try this:
net stop spooler
net start spoolerAlso, how are you connecting to these printers? Directly by IP? Over a share through a print server? More info please!
We are directly over IP...everyone is set up that way. Net Stop and Start resulted in the spooler starting and then immediately stopping:
The Print Spooler service terminated unexpectedly. It has done this 5 time(s).
Even his local printers like PDF printing or SEND TO ONENOTE are grayed out and not working due to spooler not running.
Yeah, everything runs through the spooler. Ok, so here's what I'd recommend to start.
Go to the following folder:
"C:\Windows\System32\spool\prtprocs\x64"
If there is an x86 folder, do the same in that folder. I have four files in mine (x64).
Whatever ones you have as well (I think the CNMPPDAN ones are for Canon), rename the extension to .bak. Copy those same files from a working computer, and put them in this/these folders. I've seen where the windows print processor DLL gets corrupted and replacing it fixes the spooling issues. Do that, and then try to start the spooler again, after you reboot.
Sadly, this didn't help...Print Spooler doesn't want to remain RUNNING.
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@garak0410 said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
@thanksajdotcom said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
@garak0410 said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
@thanksajdotcom said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
Open an elevated cmd window and try this:
net stop spooler
net start spoolerAlso, how are you connecting to these printers? Directly by IP? Over a share through a print server? More info please!
We are directly over IP...everyone is set up that way. Net Stop and Start resulted in the spooler starting and then immediately stopping:
The Print Spooler service terminated unexpectedly. It has done this 5 time(s).
Even his local printers like PDF printing or SEND TO ONENOTE are grayed out and not working due to spooler not running.
Yeah, everything runs through the spooler. Ok, so here's what I'd recommend to start.
Go to the following folder:
"C:\Windows\System32\spool\prtprocs\x64"
If there is an x86 folder, do the same in that folder. I have four files in mine (x64).
Whatever ones you have as well (I think the CNMPPDAN ones are for Canon), rename the extension to .bak. Copy those same files from a working computer, and put them in this/these folders. I've seen where the windows print processor DLL gets corrupted and replacing it fixes the spooling issues. Do that, and then try to start the spooler again, after you reboot.
Sadly, this didn't help...Print Spooler doesn't want to remain RUNNING.
Run a chkdsk /f /r and see what happens.
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@thanksajdotcom said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
@garak0410 said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
@thanksajdotcom said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
@garak0410 said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
@thanksajdotcom said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
Open an elevated cmd window and try this:
net stop spooler
net start spoolerAlso, how are you connecting to these printers? Directly by IP? Over a share through a print server? More info please!
We are directly over IP...everyone is set up that way. Net Stop and Start resulted in the spooler starting and then immediately stopping:
The Print Spooler service terminated unexpectedly. It has done this 5 time(s).
Even his local printers like PDF printing or SEND TO ONENOTE are grayed out and not working due to spooler not running.
Yeah, everything runs through the spooler. Ok, so here's what I'd recommend to start.
Go to the following folder:
"C:\Windows\System32\spool\prtprocs\x64"
If there is an x86 folder, do the same in that folder. I have four files in mine (x64).
Whatever ones you have as well (I think the CNMPPDAN ones are for Canon), rename the extension to .bak. Copy those same files from a working computer, and put them in this/these folders. I've seen where the windows print processor DLL gets corrupted and replacing it fixes the spooling issues. Do that, and then try to start the spooler again, after you reboot.
Sadly, this didn't help...Print Spooler doesn't want to remain RUNNING.
Run a chkdsk /f /r and see what happens.
I'll try that when he leaves...thanks...
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Did you clean the files completely out of "%WINDIR%\system32\spool\printers"?
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@Kelly said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
Did you clean the files completely out of "%WINDIR%\system32\spool\printers"?
Yes...totally empty...
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I have experienced a similar sounding issue with some workstations that were upgraded from Windows 7 to 10. There was a single file that was carried forward that caused the print spooler to fail. It was noted in the errors in either the Application or System log. All I had to do was delete that file, restart the PC, and it began working just fine. I believe it was from their tax software (CPA office). Might check into that.
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@thanksajdotcom said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
@garak0410 said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
@thanksajdotcom said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
@garak0410 said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
@thanksajdotcom said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
Open an elevated cmd window and try this:
net stop spooler
net start spoolerAlso, how are you connecting to these printers? Directly by IP? Over a share through a print server? More info please!
We are directly over IP...everyone is set up that way. Net Stop and Start resulted in the spooler starting and then immediately stopping:
The Print Spooler service terminated unexpectedly. It has done this 5 time(s).
Even his local printers like PDF printing or SEND TO ONENOTE are grayed out and not working due to spooler not running.
Yeah, everything runs through the spooler. Ok, so here's what I'd recommend to start.
Go to the following folder:
"C:\Windows\System32\spool\prtprocs\x64"
If there is an x86 folder, do the same in that folder. I have four files in mine (x64).
Whatever ones you have as well (I think the CNMPPDAN ones are for Canon), rename the extension to .bak. Copy those same files from a working computer, and put them in this/these folders. I've seen where the windows print processor DLL gets corrupted and replacing it fixes the spooling issues. Do that, and then try to start the spooler again, after you reboot.
Sadly, this didn't help...Print Spooler doesn't want to remain RUNNING.
Run a chkdsk /f /r and see what happens.
This is running now.
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@Brett said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
I have experienced a similar sounding issue with some workstations that were upgraded from Windows 7 to 10. There was a single file that was carried forward that caused the print spooler to fail. It was noted in the errors in either the Application or System log. All I had to do was delete that file, restart the PC, and it began working just fine. I believe it was from their tax software (CPA office). Might check into that.
This was one of the few Windows 7 to 10 upgrades in the office. He has been on 10 since last fall. Odd this happened now but can look into this theory too. Not sure where to look though...the ONLY change we had recently was adding an IP Plotter to his printers. And it worked fine for almost a week until this problem.
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wooo.. yeah, upgrades are something I avoid like the plague! I'm going to be 'upgrading' everyone here over the next month, but there will be no upgrades.. it's all wipe and reload from image.
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@garak0410 said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
@thanksajdotcom said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
@garak0410 said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
@thanksajdotcom said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
@garak0410 said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
@thanksajdotcom said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
Open an elevated cmd window and try this:
net stop spooler
net start spoolerAlso, how are you connecting to these printers? Directly by IP? Over a share through a print server? More info please!
We are directly over IP...everyone is set up that way. Net Stop and Start resulted in the spooler starting and then immediately stopping:
The Print Spooler service terminated unexpectedly. It has done this 5 time(s).
Even his local printers like PDF printing or SEND TO ONENOTE are grayed out and not working due to spooler not running.
Yeah, everything runs through the spooler. Ok, so here's what I'd recommend to start.
Go to the following folder:
"C:\Windows\System32\spool\prtprocs\x64"
If there is an x86 folder, do the same in that folder. I have four files in mine (x64).
Whatever ones you have as well (I think the CNMPPDAN ones are for Canon), rename the extension to .bak. Copy those same files from a working computer, and put them in this/these folders. I've seen where the windows print processor DLL gets corrupted and replacing it fixes the spooling issues. Do that, and then try to start the spooler again, after you reboot.
Sadly, this didn't help...Print Spooler doesn't want to remain RUNNING.
Run a chkdsk /f /r and see what happens.
This is running now.
chkdsk /f /r didn't turn up anything.
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@Dashrender said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
wooo.. yeah, upgrades are something I avoid like the plague! I'm going to be 'upgrading' everyone here over the next month, but there will be no upgrades.. it's all wipe and reload from image.
Well, I normally do as well but Windows 10 has been one of the better upgrades I've seen...MOSTLY.
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@garak0410 said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
@Dashrender said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
wooo.. yeah, upgrades are something I avoid like the plague! I'm going to be 'upgrading' everyone here over the next month, but there will be no upgrades.. it's all wipe and reload from image.
Well, I normally do as well but Windows 10 has been one of the better upgrades I've seen...MOSTLY.
Glad you've had luck with it, and while I can no longer say I've had zero luck, there has been no reason for me to use upgrades vs wipe and reloads personally.
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@garak0410 said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
@garak0410 said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
@thanksajdotcom said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
@garak0410 said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
@thanksajdotcom said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
@garak0410 said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
@thanksajdotcom said in Print Spooler Keeps Stopping, Won't Stay Running (Windows 10):
Open an elevated cmd window and try this:
net stop spooler
net start spoolerAlso, how are you connecting to these printers? Directly by IP? Over a share through a print server? More info please!
We are directly over IP...everyone is set up that way. Net Stop and Start resulted in the spooler starting and then immediately stopping:
The Print Spooler service terminated unexpectedly. It has done this 5 time(s).
Even his local printers like PDF printing or SEND TO ONENOTE are grayed out and not working due to spooler not running.
Yeah, everything runs through the spooler. Ok, so here's what I'd recommend to start.
Go to the following folder:
"C:\Windows\System32\spool\prtprocs\x64"
If there is an x86 folder, do the same in that folder. I have four files in mine (x64).
Whatever ones you have as well (I think the CNMPPDAN ones are for Canon), rename the extension to .bak. Copy those same files from a working computer, and put them in this/these folders. I've seen where the windows print processor DLL gets corrupted and replacing it fixes the spooling issues. Do that, and then try to start the spooler again, after you reboot.
Sadly, this didn't help...Print Spooler doesn't want to remain RUNNING.
Run a chkdsk /f /r and see what happens.
This is running now.
chkdsk /f /r didn't turn up anything.
You might try Spinrite. If you don't have a license already, it's not free, but it's a pretty worthwhile tool in my opinion. If you really think the disk is to blame here, it can often find problems that Chkdsk can't (even though it won't report them either), things will be magically fixed.
Of course its' not magic - in cases where things are fixed but SR doesn't report anything, it's because what SR was doing caused the drive to wake up enough to realize there was a problem and move the data to a swap out sector, etc.
