Surface Pro Extended Monitor Issue
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This is a odd one. I have Surface that dropped a external monitor yesterday - no big deal.. I was able to go into the display properties and reconnect it.
Today, it has dropped both external monitors. But will not reconnect to either. It is connect to a dock. System has been restarted, thinking that maybe in hibernate it dropped the driver. Same result. Looking at the Event Log - I didn't see any Video or Monitor issues.
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Can I say it... for Surfaces that "never have problems", there seem to be a lot of threads about problems with them
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My previous company, the owner had a Surface. The special batteries in the pen died only after like 4-5 months. I don't understand why they had to use those ridiculous sized batteries for the pen, plus another set of button cell batteries for the eraser/one note button.
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@gjacobse said:
This is a odd one. I have Surface that dropped a external monitor yesterday - no big deal.. I was able to go into the display properties and reconnect it.
Today, it has dropped both external monitors. But will not reconnect to either. It is connect to a dock. System has been restarted, thinking that maybe in hibernate it dropped the driver. Same result. Looking at the Event Log - I didn't see any Video or Monitor issues.
Try uninstalling the driver to the docking station, I think most of them use DisplayLink, and then reinstall the most recent version.
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User is gone for the day, so I rebooted it and signed in with Domain Admin level creds
I was able to enable the monitors and thus 'end 'the issue... but now to set that to the user level....
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@coliver said:
@gjacobse said:
This is a odd one. I have Surface that dropped a external monitor yesterday - no big deal.. I was able to go into the display properties and reconnect it.
Today, it has dropped both external monitors. But will not reconnect to either. It is connect to a dock. System has been restarted, thinking that maybe in hibernate it dropped the driver. Same result. Looking at the Event Log - I didn't see any Video or Monitor issues.
Try uninstalling the driver to the docking station, I think most of them use DisplayLink, and then reinstall the most recent version.
That's only the USB dock.. Surface pro 3 had a real dock with real video.
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Again the user seems to have lost the external monitors.
It seems that it is a permissions issue, thought it should not be. For a test, will add to the local admin and test. Unless there is a different option (sorry, getting rid of the Surface is not an option).
