Solved Fixing My Resume
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@thanksajdotcom said:
IT Support Agent February 2012-September 2012
Ridgeway and Conger New Woodstock, NY
Provide technical support to 40 local users and 150 representatives across the country.
• Helped in the restructuring of the network and deployment of new Windows servers and workstations including a full domain controller changeover and network infrastructure upgrade/replacement
• Assisted in setting up new Active Directory environment with appropriate logon scripts, group policy objects, OUs, file permissions for users and printer-deployment
• Worked on testing and implementing network monitoring software with Nagios as well as additional monitoring with the addition of network inventory and helpdesk using Spiceworks
• Performed routine maintenance on user workstations including physical cleaning and performance enhancement
• Provide daily break/fix support for users including virus removals, printing issues and software troubleshooting as well as teach users best practices regarding email safety and how to save themselves time and effort through functions such as keyboard shortcuts
• Learned about compliance with FINRA in regards to email and website content, email archiving and required policies for users both remote and local
• Assisted in beginning a computer refresh to replace legacy Windows XP desktops/laptops of various brands with new HP Windows 7 desktops/laptops
• Assisted in diagramming and documenting the network infrastructure, both physical and logical, using tools like Spiceworks and Microsoft Visio 2010
• Was primary resource for helping develop a Standard Operating Procedure for various technical tasks and determining the standards to meetLet's look at just this one. This is the oldest one on the list and has nearly the most info. That's generally bad, it's long ago, it should be barely a mention. I know it is one of the longer entries, but we just don't care much about what you did 3.5 years ago at your first job. My first job exists only to pr
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IT Support Agent February 2012-September 2012
Ridgeway and Conger New Woodstock, NY
Windows desktop technical support for 190 user organization.- Assisted in setting up new Active Directory with logon scripts, GPOs, OUs, filesystem ACLs, and printer-deployment; restructuring of the network and deployment of Windows servers and workstations.
- Implemented Nagios and Spiceworks network monitoring and asset control.
- SOP Development, IT Documentation including diagramming.
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Much shorter, much more impressive, much more likely to actually get some attention.
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@scottalanmiller said:
@thanksajdotcom said:
@scottalanmiller said:
Two would be absolutely the max. But one is better. Figure out how to shrink this. CUT CUT CUT. It's way too conversational about tiny things.
I'm confused now. You're the one who always said 1 page/year...
Exactly... one page per year of professional IT experience. How many years, total, do you have that are IT, not bench? Time at Staples, for example, is important to record but does not justify a resume expansion.
Professional IT from Feb 2012 through about January 2015. Most various MSPs and the like.
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Tech Supervisor/Onsite Technician July 2010-June 2013
Staples Clay, NY
Desktop support and supervision. and sold technology items from printers and bluetooths to laptops and desktops.- Customer Windows desktop support services.
- Customer technology advisement.
- Both in store and on customer premises technology implementation services.
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Look at the bolded portion that I removed, read that and think about how bad it looks. Unless your goal is sales work, which is fine, you don't want to be talking about selling printers and bluetooth devices when you want a job in IT.
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@scottalanmiller said:
Look at the bolded portion that I removed, read that and think about how bad it looks. Unless your goal is sales work, which is fine, you don't want to be talking about selling printers and bluetooth devices when you want a job in IT.
I wouldn't mind a job in Sales in IT....I'd actually be really good at that!
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@scottalanmiller that being said, my objective IS IT and not necessarily sales.
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@thanksajdotcom said:
@scottalanmiller said:
Look at the bolded portion that I removed, read that and think about how bad it looks. Unless your goal is sales work, which is fine, you don't want to be talking about selling printers and bluetooth devices when you want a job in IT.
I wouldn't mind a job in Sales in IT....I'd actually be really good at that!
Nothing wrong with that, but make two resumes. What looks good for one looks bad for the other.
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@scottalanmiller said:
@thanksajdotcom said:
@scottalanmiller said:
Look at the bolded portion that I removed, read that and think about how bad it looks. Unless your goal is sales work, which is fine, you don't want to be talking about selling printers and bluetooth devices when you want a job in IT.
I wouldn't mind a job in Sales in IT....I'd actually be really good at that!
Nothing wrong with that, but make two resumes. What looks good for one looks bad for the other.
Ok, that makes sense...
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In one case you want it looking like you were designing systems and fixing bugs all day. In the other you want it looking like you were schmoozing and making sales all day
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So with good compression, I think you can turn this into a solid one pager. Doing that alone should make it seem a lot less like there was a lot of hoping around.
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@scottalanmiller , I've made the changes you recommended so far. My other question is about putting those shorter jobs back on...
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@thanksajdotcom said:
@scottalanmiller , I've made the changes you recommended so far. My other question is about putting those shorter jobs back on...
Are you wondering if you should skip them entirely?
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@scottalanmiller said:
@thanksajdotcom said:
@scottalanmiller , I've made the changes you recommended so far. My other question is about putting those shorter jobs back on...
Are you wondering if you should skip them entirely?
Yes. I'm not talking about some of those short jobs but these are other jobs I had that overlapped with other positions.
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Ah yes, if it is a full overlap and does not add specific value - nuke them completely.
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@scottalanmiller said:
Ah yes, if it is a full overlap and does not add specific value - nuke them completely.
I know at least one that doesn't...but some do, such as experience with HIPAA compliance and Cisco experience.
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It's a judgement call. Pull out those that definitely don't. Consider carefully those that have something big to offer. 99% of jobs won't care about HIPAA in the least, so chances are that can go or could be added as a quick word elsewhere.
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@scottalanmiller said:
It's a judgement call. Pull out those that definitely don't. Consider carefully those that have something big to offer. 99% of jobs won't care about HIPAA in the least, so chances are that can go or could be added as a quick word elsewhere.
Ok, the other one is the Cisco experience. It's basic stuff but so many companies use it.
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HIPPA compliance is required in many (most) places, but it's not specific experience anyone is looking for. Audits and compliance laws change so much it doesn't really matter.
