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    OneDrive for Business on Office 365 Never Enables

    IT Discussion
    onedrive for business office 365 odfb sharepoint
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    • art_of_shredA
      art_of_shred Banned @JaredBusch
      last edited by

      @JaredBusch said:

      @scottalanmiller said:

      Here is the question, why does this matter?

      Systems are down, yes. It is a failure, yes. Azure is not down, no. Azure is down to you, yes. It is a Microsoft outage, yes.

      It matters to be precise. You of all people should understand that.

      What would I tell my clients if this happened on my account? I would tell them there was some kind of MS problem with the account causing the services to go offline. This is the fact. I am not trying to push it off as not an outage. I am stating clearly WHAT it down. It makes all the difference in the world.

      This is completely unrelated to the crossed-account billing issue with Azure. That was a MS Azure internal issue, and we were completely at their mercy to get it straightened out: not our issue. This is a MS (not Azure, which is totally separate) account problem. I don't think blame is necessary here, but MS' support attention and abilities are being called into question.

      1 Reply Last reply Reply Quote 2
      • scottalanmillerS
        scottalanmiller
        last edited by

        MS just managed to recover my old data. They are monitoring the ODfB setup issue now to see why or where it is stalling to see what can be done.

        AVI-NetworkGuyA 1 Reply Last reply Reply Quote 3
        • AVI-NetworkGuyA
          AVI-NetworkGuy
          last edited by

          I'm chiming in a bit late here, but there are a lot of missing data here. This thread reads like an end user (no offense Scott, you know I love you lol) posting in an IT-peer forum to help solve their problem when the Administrator of the service is kept out of the loop on the thread - so much missing information.

          Information such as:

          1. Who is administering this account? We need a global admin on the tenant involved here for that Office 365 tenant. Is that you, Scott? Do you have that level of access in the tenant? What subscription do you have assigned to that user account? Is this a "business" account (e.g. Enterprise E1, E3, etc...)?

          2. What type of account are you using to log in? Is it a DirSync account? Is it a pure cloud account?

          3. In regards to the lost email and such - that is completely unacceptable and actually makes no sense from an admin standpoint, at least based on my knowledge and past experiences. For example, If I remove a user (i.e. stop syncing them, in the case of DirSync), it removes the account, but the email and corresponding SharePoint\OneDrive docs is still on that tenant for (I believe) 30 days and is totally recoverable either by re-syncing the account and assigning a license, or by contacting Office 365 support and working with them (I have worked with Office 365 support MANY times and have had much success with them - your experience is not typical and I am actually very surprised by it). In fact, if the user is set up properly in Active Directory and has an assigned manager, that manager is emailed automatically to let the person know that the terminated employees resources are available for review. There are also indefinite archives (and it doesn't count against any storage - it's quite slick actually). I have rules set up so that I have the email of every single employee that ever worked here, even if their account is long gone. I can download a PST of that user's email at a whim.

          4. In regards to your current issues with OneDrive not provisioning - again, this is something that needs to be looked at by Office 365 support, which, if you have valid subscriptions, should be more than available to help. If a tenant service (like OneDrive for Business) isn't provisioning properly, that means something happened at a higher level that needs to be looked at by MS technicians.

          scottalanmillerS 1 Reply Last reply Reply Quote 1
          • AVI-NetworkGuyA
            AVI-NetworkGuy @scottalanmiller
            last edited by

            @scottalanmiller said:

            MS just managed to recover my old data. They are monitoring the ODfB setup issue now to see why or where it is stalling to see what can be done.

            Now THAT makes total sense!

            1 Reply Last reply Reply Quote 1
            • scottalanmillerS
              scottalanmiller @AVI-NetworkGuy
              last edited by

              @AVI-NetworkGuy said:

              1. In regards to your current issues with OneDrive not provisioning - again, this is something that needs to be looked at by Office 365 support, which, if you have valid subscriptions, should be more than available to help. If a tenant service (like OneDrive for Business) isn't provisioning properly, that means something happened at a higher level that needs to be looked at by MS technicians.

              They are looking at it now, and that's the only piece that this thread was about. All of the other stuff was brought in separately not by me. There have been issues, but this one is not connected to those. That there was a loss of my old account was only context for why I am suddenly setting one up "new" in the last few weeks since I've "had" O365 for a long time.

              MS concierge level support has been engaged on this entire process and support had stalled for quite some time. We escalated again last night and this morning are getting engagement on the back end, but until we post publicly about these issues we've found that support has been dropping us after struggling with solving them (same with Azure, they claimed it was fixed and dropped support, then we posted to here and SW and only then did MS actually attempt to fix it) so putting it here to document the issue and pressure support to stay on top of it.

              Obviously MS has to be the ones to fix this, just documenting issues.

              JaredBuschJ AVI-NetworkGuyA 2 Replies Last reply Reply Quote 1
              • JaredBuschJ
                JaredBusch @scottalanmiller
                last edited by

                @scottalanmiller said:

                They are looking at it now, and that's the only piece that this thread was about. All of the other stuff was brought in separately not by me. There have been issues, but this one is not connected to those. That there was a loss of my old account was only context for why I am suddenly setting one up "new" in the last few weeks since I've "had" O365 for a long time.

                As you have posted publicly across multiple sites on both issues, and it was not clear in the OP of this topic which issue was related, it can be misunderstood as to which issue this was related to.

                scottalanmillerS 1 Reply Last reply Reply Quote 0
                • AVI-NetworkGuyA
                  AVI-NetworkGuy @scottalanmiller
                  last edited by

                  @scottalanmiller said:

                  @AVI-NetworkGuy said:

                  1. In regards to your current issues with OneDrive not provisioning - again, this is something that needs to be looked at by Office 365 support, which, if you have valid subscriptions, should be more than available to help. If a tenant service (like OneDrive for Business) isn't provisioning properly, that means something happened at a higher level that needs to be looked at by MS technicians.

                  They are looking at it now, and that's the only piece that this thread was about. All of the other stuff was brought in separately not by me. There have been issues, but this one is not connected to those. That there was a loss of my old account was only context for why I am suddenly setting one up "new" in the last few weeks since I've "had" O365 for a long time.

                  MS concierge level support has been engaged on this entire process and support had stalled for quite some time. We escalated again last night and this morning are getting engagement on the back end, but until we post publicly about these issues we've found that support has been dropping us after struggling with solving them (same with Azure, they claimed it was fixed and dropped support, then we posted to here and SW and only then did MS actually attempt to fix it) so putting it here to document the issue and pressure support to stay on top of it.

                  Obviously MS has to be the ones to fix this, just documenting issues.

                  Yeah, the stalled provisioning issue is def for MS support, but the data recovery (depending on how thiss stuff was set up) thing sounds like something a global admin could have accomplished, but either way, I hope it ends in your favor and everything is all clouds and cotton candy 🙂 Lemme know if I can help!!

                  1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller @JaredBusch
                    last edited by

                    @JaredBusch said:

                    @scottalanmiller said:

                    They are looking at it now, and that's the only piece that this thread was about. All of the other stuff was brought in separately not by me. There have been issues, but this one is not connected to those. That there was a loss of my old account was only context for why I am suddenly setting one up "new" in the last few weeks since I've "had" O365 for a long time.

                    As you have posted publicly across multiple sites on both issues, and it was not clear in the OP of this topic which issue was related, it can be misunderstood as to which issue this was related to.

                    When did I post on another site about this issue? There is only this thread.

                    Azure is not connected to Office 365, they are different products with different support teams, accounts, etc. And I didn't mention them.

                    1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller
                      last edited by

                      Okay, we've been told that the setup on this can take an additional twenty four to forty eight hours, so they are going to monitor it and let us know when it is working.

                      1 Reply Last reply Reply Quote 0
                      • scottalanmillerS
                        scottalanmiller
                        last edited by

                        It has been a full week with the Microsoft engineers "watching the process" and it still has not moved forward at all!

                        1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller
                          last edited by

                          @GregoryHall any progress? It's over a month that this hasn't worked. And over a week since the engineers were "monitoring it closely." What's that story?

                          1 Reply Last reply Reply Quote 0
                          • Minion QueenM
                            Minion Queen Banned
                            last edited by

                            I have stepped in on this and am handling it.

                            1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller
                              last edited by

                              The setup screen actually changed this morning. Still not working, but at least the screen changed.

                              1 Reply Last reply Reply Quote 0
                              • scottalanmillerS
                                scottalanmiller
                                last edited by

                                newstatus.PNG

                                1 Reply Last reply Reply Quote 0
                                • Minion QueenM
                                  Minion Queen Banned
                                  last edited by

                                  Yes I have gotten it escalated and they are having issues resetting it on the back end.

                                  1 Reply Last reply Reply Quote 0
                                  • scottalanmillerS
                                    scottalanmiller
                                    last edited by

                                    Still the same.

                                    1 Reply Last reply Reply Quote 0
                                    • Minion QueenM
                                      Minion Queen Banned
                                      last edited by

                                      Yup aware. Tested it moments ago.

                                      1 Reply Last reply Reply Quote 0
                                      • scottalanmillerS
                                        scottalanmiller
                                        last edited by

                                        Okay, just keeping it alive as their last "it'll be 24 hours and we are watching it actively" was over a week ago so I have to keep on top of it.

                                        1 Reply Last reply Reply Quote 0
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