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    ScreenConnect iOS app version 5.4 and iOS 9 do not mix

    IT Discussion
    ios screenconnect ios 9
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    • JaredBuschJ
      JaredBusch
      last edited by JaredBusch

      I upgraded my phone to iOS 9 on release day with no known errors. Problem was I did not test the ScreenConnect app. Simply did not think about it.

      I got an iPad Air 2 yesterday to replace my iPad Broken 4, and I upgraded it to iOS 9 before even installing any apps. Then I found out ScreenConnect fails.

      It loads but when I try to tap on one of the groups, whether it be meeting, My sessions, or an access session, the right panel never loads it. it only ever shows the support group all sessions list.

      I can join any session in that list no problem, but that is pretty much useless because almost everything is setup as an Access session. Here is hoping they release an update soon.

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      • Minion QueenM
        Minion Queen Banned
        last edited by

        OH MAN I hadn't tried it yet 😞

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        • JaredBuschJ
          JaredBusch
          last edited by

          I have narrowed down the problem to some kind of HTML loading or rendering issue and emailed support.

          This is what I see, always the all sessions support group..
          img

          finally found that I can sometimes get it to load another group with a long press
          img

          Once I get a session list to load, it works normally.
          img

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          • gjacobseG
            gjacobse
            last edited by

            Dang, I've not even used SC on the iPad yet.

            Now I'll have to try.

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            • JaredBuschJ
              JaredBusch
              last edited by

              @gjacobse said:

              Dang, I've not even used SC on the iPad yet.

              I can't live without it. Seriously. This issue of being unable to get the Access Groups to load up is killing me.

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              • gjacobseG
                gjacobse
                last edited by gjacobse

                I see what you are saying,.. Can't get to anything ....

                ETA: ah okay- long press on the sub group.

                I skimmed over your statement about that.

                JaredBuschJ 1 Reply Last reply Reply Quote 0
                • JaredBuschJ
                  JaredBusch @gjacobse
                  last edited by

                  @gjacobse said:

                  I see what you are saying,.. Can't get to anything ....

                  Once you get it to load the group you want, it all works fine.

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                  • Minion QueenM
                    Minion Queen Banned
                    last edited by

                    It's been awesome on my Ipad. But I don't use it that often (I have staff for that). But now that I will be traveling next week that will suck!

                    gjacobseG 1 Reply Last reply Reply Quote 1
                    • gjacobseG
                      gjacobse @Minion Queen
                      last edited by

                      @Minion-Queen said:

                      It's been awesome on my Ipad. But I don't use it that often (I have staff for that). But now that I will be traveling next week that will suck!

                      Seems all of my attempts to use it, if I long press the group and hit open, then it connects okay.

                      One 'issue' I ran into was with Dual Monitor setups. Bu I only worked on it for abou t10 minutes...

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                      • JaredBuschJ
                        JaredBusch
                        last edited by JaredBusch

                        The issue is officially reported and duplicated by ScreenConnect support.

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