@dafyre said:
With switching to a new ITSP, they are moving to an unknown -- this guy is CHEAP... but is he worth his salt?... Giving their current ITSP (assuming a good relationship) a chance to match it would be more beneficial to the customer, I'd think.
If you deal with enterprise customers, there is no problem here. The problem is in dealing with the SMB market which, as I often say, remains SMB for a reason mostly. So making illogical and non-business sound decisions is sadly a hallmark of the market and as an ITSP in that market you have to account for the fact that with the majority of customers, logic, good service, protecting them are not things that will often be taken into account.