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    Zoho ManageEngine ServiceDesk Plus is Now Free!

    Scheduled Pinned Locked Moved IT Discussion
    zohomanageengineservice desk plushelpdesksaas
    126 Posts 22 Posters 40.6k Views
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    • DanaRD
      DanaR @scottalanmiller
      last edited by

      @scottalanmiller Just found this on my own a couple of weeks ago, while researching other help desk products to replace SW (which has been totally adequate, but we have additional needs). You can request a free license for however many staff you want. So far this is my top pick (over osTicket), just need to figure out how to get it to work on a Windows PC with XAMPP - email just isn't cooperating!

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      • scottalanmillerS
        scottalanmiller
        last edited by

        Have you looked at their hosted product? That is free too.

        Running on Linux was very easy. We demonstrated it on Linux but used their hosted option when we went live.

        DanaRD 1 Reply Last reply Reply Quote 0
        • DanaRD
          DanaR @scottalanmiller
          last edited by

          @scottalanmiller ooh I missed that their hosted product was also free - awesome! We frequently get HIPAA-protected info in our help desk tickets, so I'd need to look into their TOS and security, but that just might work.

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          • scottalanmillerS
            scottalanmiller
            last edited by

            The hosted didn't go free till about a week after the in premise did so a lot of news reports missed it.

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            • scottalanmillerS
              scottalanmiller
              last edited by

              And ManageEngine is here in the community too so there are people to reach out to.

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              • DanaRD
                DanaR
                last edited by

                I am having trouble finding the hosted option. Does anyone have a direct link to sign up for it?

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                • scottalanmillerS
                  scottalanmiller
                  last edited by

                  ManageEngine Service Desk+ OnDemand

                  http://ondemand.manageengine.com/

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                  • DanaRD
                    DanaR
                    last edited by

                    The hosted one doesn't appear to be free (yet); when I select the "Standard" version, it tells me that it's a 30-day free trial.

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                    • scottalanmillerS
                      scottalanmiller
                      last edited by

                      It really is free. The site must not be updated. Several people here in the community have been on it for a while and ManageEngine stated that it was free too.

                      DanaRD 1 Reply Last reply Reply Quote 0
                      • DanaRD
                        DanaR @scottalanmiller
                        last edited by

                        Maybe once the "free trial" expires, nothing "bad" will happen.... 🙂 Thank you!

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                        • scottalanmillerS
                          scottalanmiller
                          last edited by

                          Exactly. After the free trial ends, the free production begins.

                          1 Reply Last reply Reply Quote 1
                          • G
                            Gabi
                            last edited by

                            Just signed up, on the admin section it is asking me to choose which package I want. (hosted)

                            $0 Standard
                            $24 Professional
                            $54 Enterprise.

                            Surely it would have been fixed by now?

                            I am used to Spiceworks, this looks rather clunky.

                            Will need to have a play with the SW.

                            scottalanmillerS 1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @Gabi
                              last edited by

                              @Gabi said:

                              Just signed up, on the admin section it is asking me to choose which package I want. (hosted)

                              $0 Standard
                              $24 Professional
                              $54 Enterprise.

                              Surely it would have been fixed by now?

                              I am used to Spiceworks, this looks rather clunky.

                              Will need to have a play with the SW.

                              Looks clunky but works solidly.

                              1 Reply Last reply Reply Quote 0
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