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    one side recorded calls with oreka

    Scheduled Pinned Locked Moved IT Discussion
    voip
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    • IT-ADMINI
      IT-ADMIN
      last edited by

      the mention this in their website 👍

      Getting the source code

      Download the latest source code from sourceforge:

      svn checkout svn://svn.code.sf.net/p/oreka/svn/trunk oreka-svn

      1 Reply Last reply Reply Quote 0
      • IT-ADMINI
        IT-ADMIN
        last edited by

        what does mean ????

        scottalanmillerS 1 Reply Last reply Reply Quote 0
        • scottalanmillerS
          scottalanmiller @IT-ADMIN
          last edited by

          @IT-ADMIN said:

          how i can access the directory in the SVN???

          Subversino (SVN) is a change management system. You either download from their host's web interface or you use subversion to pull down a copy.

          Honestly, this doesn't sound like software you should be using. If you aren't versed in this stuff, using software that isn't supported and requires you to compile on your own means it would normally be something that you completely ignore. What is making you want to use this software?

          1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller @IT-ADMIN
            last edited by

            @IT-ADMIN said:

            what does mean ????

            It means... run the command that they provided.

            1 Reply Last reply Reply Quote 0
            • IT-ADMINI
              IT-ADMIN
              last edited by

              @scottalanmiller said:
              What is making you want to use this software?

              because it is the free software that i found, all other call recording software are very expensive!!!!!

              scottalanmillerS 1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller @IT-ADMIN
                last edited by

                @IT-ADMIN said:

                because it is the free software that i found, all other call recording software are very expensive!!!!!

                I've never run into that issue as all of our call recording platforms are free and included in the free phone systems. How are you in a situation where call recording is needed as an extra feature? I've never heard of a phone system lacking this feature.

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                • IT-ADMINI
                  IT-ADMIN
                  last edited by

                  yes, but the problem our VOIP server is hosted UCM by our ISP, and they don't offer recording feature,

                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller @IT-ADMIN
                    last edited by

                    @IT-ADMIN said:

                    yes, but the problem our VOIP server is hosted UCM by our ISP, and they don't offer recording feature,

                    Can you get good phone service from someone else? Why get UCM from the ISP? General rule is that you never use an ISP for any services.

                    1 Reply Last reply Reply Quote -1
                    • IT-ADMINI
                      IT-ADMIN
                      last edited by

                      unfortunately we dont have another option

                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                      • IT-ADMINI
                        IT-ADMIN
                        last edited by

                        anyway i will contemplate upon what you said because really i need time to figure out how to do that

                        thank you very much

                        1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller @IT-ADMIN
                          last edited by

                          @IT-ADMIN said:

                          unfortunately we dont have another option

                          How can that be the case? What factors do you feel make this so?

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                          • IT-ADMINI
                            IT-ADMIN
                            last edited by

                            cuz we dont have a dedicated IT team that can manage this headache of voip, so we decided to delegate this to our ISP, they set up everything for us

                            scottalanmillerS 1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @IT-ADMIN
                              last edited by

                              @IT-ADMIN said:

                              cuz we dont have a dedicated IT team that can manage this headache of voip, so we decided to delegate this to our ISP, they set up everything for us

                              That's nothing like having a limitation. You just decided to use the ISP, that's all. VoIP does not take an IT team. There are tons of vendors that will do this for you, either on premises or hosted. It is a general practice to never, ever get any service, of any type, except for Internet service from an ISP.

                              Because of that decision, you are now needing more IT knowledge than it takes to run a PBX. You've not saved any effort.

                              Why do you feel that VoIP is a headache? It seems to only be a headache because of your ISP. As someone who has run VoIP for over a decade, these kinds of problems didn't exist even back then.

                              1 Reply Last reply Reply Quote -1
                              • DashrenderD
                                Dashrender
                                last edited by

                                Scott - other than your own articles who is saying that you never ever get any services from your own ISP? I've seen you come out against getting services from this sect or that sect and while some of them make sense, in general you seem against doing any sort of bundling. It's tantamount to saying that if you are a cable provider you shouldn't get HBO or Showtime or the internet or phone services from them - i.e. you should only get basic cable from them.

                                For example, Let's assume I use my ISP for internet, hosting my public website, phone service, cable TV, and DNS hosting (public DNS). Why is this so horrible? The best part of this is that it's one point of contact and generally a single bill! Sure I might be able to get less expensive hosting, Free (possibly better) DNS hosting, etc, etc... but unless they prove to be horrible at it (nothing says that hosting these separately will be a grand experience) why not?

                                scottalanmillerS 3 Replies Last reply Reply Quote 0
                                • IT-ADMINI
                                  IT-ADMIN
                                  last edited by

                                  the matter is the core business in our company rely on phone calls, kind of call center, so the management believe that relying on staff to manage something crucial is risky, so they delegate this to our ISP, so that they can feel safe because the guaranty that they offer to ensure a better VOIP service is more than i can offer,

                                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                                  • IT-ADMINI
                                    IT-ADMIN
                                    last edited by

                                    especially we had a previous bad experience on having a voip server on premise (low bandwidth, VPN between 2 remote location ....) we end up having it hosted on our ISP, (between us i'm happy that they do that, lol)

                                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                                    • IT-ADMINI
                                      IT-ADMIN
                                      last edited by

                                      i can drink my cup of tea and our ISP take charge of our voip service 😄

                                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                                      • IT-ADMINI
                                        IT-ADMIN
                                        last edited by

                                        the only matter that i have now is how to record the shit calls, i will tried to move to linux and get thing to work

                                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                                        • scottalanmillerS
                                          scottalanmiller @Dashrender
                                          last edited by

                                          @Dashrender said:

                                          Scott - other than your own articles who is saying that you never ever get any services from your own ISP?

                                          That was a standard best practice since always. Never be beholded to a single vendor that owns you. It's a general best practice above IT. It's actually enough that it falls into a common sense arena, rather than a best practice.

                                          If we were talking about email, DNS, web hosting, or anything other than VoIP, it would be obviously completely absurd to let someone who owns the access to your business ALSO control the services that are delivered over that. "Bundling" services is a well known anti-best practice because you lose leverage and safety.

                                          1 Reply Last reply Reply Quote -1
                                          • scottalanmillerS
                                            scottalanmiller @Dashrender
                                            last edited by

                                            @Dashrender said:

                                            It's tantamount to saying that if you are a cable provider you shouldn't get HBO or Showtime or the internet or phone services from them - i.e. you should only get basic cable from them.

                                            It's funny that you mention that. Because that's exactly a place where people screw themselves all of the time. Look at those bundles, they almost always cost you more and take away your options. While it is a different issue when dealing with consumers, the problems remain. Now getting HBO or Showtime is not bundling, that's different. But getting television and Internet from the same place is bundling (one is increasing the same service, the other is combining different services.)

                                            There is an argument that non-critical or "luxury" services can be bundled. Television, for example, is a service that anyone can simple drop and not pay for anytime. It is not critical. It would save you money to not have it. So as a consumer, bundling your television service with Internet isn't an issue because the cable company has no real leverage to extort you in any way - because you can just drop the service.

                                            Business services are different. Presumably if you get web hosting, DNS, email, telephony, etc. you NEED them and would lose money if they were to stop working. Having your ISP able to extort you, therefore, is a really big deal. And since they not only control the services but the access to services from other vendors you are potentially in a very tough position.

                                            Beyond the common sense aspects, in the real world, no quality service, no even viable service, of this nature exists. Find any ISP that actually offers a good email, web, VoIP or other product.... you really can't. They only sell low end, cheap services to people who are violating the best practice of not getting bundled services and therefore know that they have no real financial benefit to doing a good job since quality of service is not what is creating their customer base.

                                            On top of all of that, there is just the general principle of "best of breed." You should buy the best product for your needs, not the one that is "local" or "bundled." The bundling value is just that you don't have to "bother" finding a provider. It's basically IT skipping its duties. Same as only hiring your consulting company locally. The chances that the local company is any good, let alone as good as the best, approaches zero. So using local as a hiring criteria means you are effectively guaranteeing that you won't consider what is best and just use an artificial criteria to avoid the process of selection.

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