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    ER-X firmware Upgrade

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    • DashrenderD
      Dashrender @pmoncho
      last edited by

      @pmoncho said in ER-X firmware Upgrade:

      @notverypunny said in ER-X firmware Upgrade:

      There's mention of a tftp recovery option in the link below:

      https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

      Don't know if it still applies but might be worth trying.

      Also:
      https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

      and
      https://help.ui.com/hc/en-us/articles/360019289113

      I was looking at similar posts. I think I will look into the USB-TTL device.

      Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

      wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

      pmonchoP 1 Reply Last reply Reply Quote 0
      • pmonchoP
        pmoncho @Dashrender
        last edited by

        @dashrender said in ER-X firmware Upgrade:

        @pmoncho said in ER-X firmware Upgrade:

        @notverypunny said in ER-X firmware Upgrade:

        There's mention of a tftp recovery option in the link below:

        https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

        Don't know if it still applies but might be worth trying.

        Also:
        https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

        and
        https://help.ui.com/hc/en-us/articles/360019289113

        I was looking at similar posts. I think I will look into the USB-TTL device.

        Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

        wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

        The ER-X doesn't have a console port so you have to open it up, use a USB-TTL to connect to the serial port PINs on the board.

        DashrenderD 1 Reply Last reply Reply Quote 0
        • DashrenderD
          Dashrender @pmoncho
          last edited by

          @pmoncho said in ER-X firmware Upgrade:

          @dashrender said in ER-X firmware Upgrade:

          @pmoncho said in ER-X firmware Upgrade:

          @notverypunny said in ER-X firmware Upgrade:

          There's mention of a tftp recovery option in the link below:

          https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

          Don't know if it still applies but might be worth trying.

          Also:
          https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

          and
          https://help.ui.com/hc/en-us/articles/360019289113

          I was looking at similar posts. I think I will look into the USB-TTL device.

          Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

          wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

          The ER-X doesn't have a console port so you have to open it up, use a USB-TTL to connect to the serial port PINs on the board.

          Oh yeah - One of the reasons JB disliked this device!

          pmonchoP 1 Reply Last reply Reply Quote 0
          • pmonchoP
            pmoncho @Dashrender
            last edited by

            @dashrender said in ER-X firmware Upgrade:

            @pmoncho said in ER-X firmware Upgrade:

            @dashrender said in ER-X firmware Upgrade:

            @pmoncho said in ER-X firmware Upgrade:

            @notverypunny said in ER-X firmware Upgrade:

            There's mention of a tftp recovery option in the link below:

            https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

            Don't know if it still applies but might be worth trying.

            Also:
            https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

            and
            https://help.ui.com/hc/en-us/articles/360019289113

            I was looking at similar posts. I think I will look into the USB-TTL device.

            Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

            wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

            The ER-X doesn't have a console port so you have to open it up, use a USB-TTL to connect to the serial port PINs on the board.

            Oh yeah - One of the reasons JB disliked this device!

            Yep. Bummer. I found this on Amazon:
            https://www.amazon.com/gp/product/B07WX2DSVB/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

            Someone already used it on an ER so hopefully it will work for me too.

            JaredBuschJ 1 Reply Last reply Reply Quote 0
            • JaredBuschJ
              JaredBusch @pmoncho
              last edited by

              @pmoncho said in ER-X firmware Upgrade:

              @dashrender said in ER-X firmware Upgrade:

              @pmoncho said in ER-X firmware Upgrade:

              @dashrender said in ER-X firmware Upgrade:

              @pmoncho said in ER-X firmware Upgrade:

              @notverypunny said in ER-X firmware Upgrade:

              There's mention of a tftp recovery option in the link below:

              https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

              Don't know if it still applies but might be worth trying.

              Also:
              https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

              and
              https://help.ui.com/hc/en-us/articles/360019289113

              I was looking at similar posts. I think I will look into the USB-TTL device.

              Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

              wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

              The ER-X doesn't have a console port so you have to open it up, use a USB-TTL to connect to the serial port PINs on the board.

              Oh yeah - One of the reasons JB disliked this device!

              Yep. Bummer. I found this on Amazon:
              https://www.amazon.com/gp/product/B07WX2DSVB/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

              Someone already used it on an ER so hopefully it will work for me too.

              I have a USB cable (not the one you linked) that I use for ER-X recovery. Same process as ERL and such.

              1 Reply Last reply Reply Quote 0
              • JaredBuschJ
                JaredBusch @pmoncho
                last edited by

                @pmoncho said in ER-X firmware Upgrade:

                The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                At some point, Ubiquiti updated the firmware upgrade process of the ER-X to pre-delete the old version. I have no idea what "space" should be available, but I always deleted the backup firmware prior to upgrading until I was on the 2.X line.

                This has been a known issue with the ER-X from day 1.

                pmonchoP 1 Reply Last reply Reply Quote 3
                • CloudKnightC
                  CloudKnight
                  last edited by

                  Glad I didn't get this issue when I upgraded to the latest version.

                  pmonchoP 1 Reply Last reply Reply Quote 0
                  • pmonchoP
                    pmoncho @JaredBusch
                    last edited by

                    @jaredbusch said in ER-X firmware Upgrade:

                    @pmoncho said in ER-X firmware Upgrade:

                    The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                    At some point, Ubiquiti updated the firmware upgrade process of the ER-X to pre-delete the old version. I have no idea what "space" should be available, but I always deleted the backup firmware prior to upgrading until I was on the 2.X line.

                    This has been a known issue with the ER-X from day 1.

                    I have now updated my upgrade process. Backup config, confirm download of currently loaded firmware is available, reboot, delete backup firmware, update firmware.

                    JaredBuschJ 1 Reply Last reply Reply Quote 0
                    • pmonchoP
                      pmoncho @CloudKnight
                      last edited by

                      @stuartjordan said in ER-X firmware Upgrade:

                      Glad I didn't get this issue when I upgraded to the latest version.

                      I'm glad you didn't either. This stinks. 🙂 As this is for home, didn't think there was a reason to buy two.

                      Using other individuals previous experiences, in addition to my own, I have no revamped my upgrade process.

                      1 Reply Last reply Reply Quote 0
                      • JaredBuschJ
                        JaredBusch @pmoncho
                        last edited by

                        @pmoncho said in ER-X firmware Upgrade:

                        @jaredbusch said in ER-X firmware Upgrade:

                        @pmoncho said in ER-X firmware Upgrade:

                        The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                        At some point, Ubiquiti updated the firmware upgrade process of the ER-X to pre-delete the old version. I have no idea what "space" should be available, but I always deleted the backup firmware prior to upgrading until I was on the 2.X line.

                        This has been a known issue with the ER-X from day 1.

                        I have now updated my upgrade process. Backup config, confirm download of currently loaded firmware is available, reboot, delete backup firmware, update firmware.

                        Now that I am on the 2.X line with all devices, I simply click the upgrade button within UNMS (now UISP).

                        Full Process:

                        • Log in to UNMS
                        • Click to reboot router
                        • Wait for it to come back online
                        • Click upgrade
                        pmonchoP 1 Reply Last reply Reply Quote 1
                        • pmonchoP
                          pmoncho @JaredBusch
                          last edited by

                          @jaredbusch said in ER-X firmware Upgrade:

                          @pmoncho said in ER-X firmware Upgrade:

                          @jaredbusch said in ER-X firmware Upgrade:

                          @pmoncho said in ER-X firmware Upgrade:

                          The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                          At some point, Ubiquiti updated the firmware upgrade process of the ER-X to pre-delete the old version. I have no idea what "space" should be available, but I always deleted the backup firmware prior to upgrading until I was on the 2.X line.

                          This has been a known issue with the ER-X from day 1.

                          I have now updated my upgrade process. Backup config, confirm download of currently loaded firmware is available, reboot, delete backup firmware, update firmware.

                          Now that I am on the 2.X line with all devices, I simply click the upgrade button within UNMS (now UISP).

                          Full Process:

                          • Log in to UNMS
                          • Click to reboot router
                          • Wait for it to come back online
                          • Click upgrade

                          Interesting.

                          What did UI change in 2.X line that makes you trust just upgrading vs the 1.XX line?

                          JaredBuschJ 1 Reply Last reply Reply Quote 0
                          • JaredBuschJ
                            JaredBusch @pmoncho
                            last edited by

                            @pmoncho said in ER-X firmware Upgrade:

                            What did UI change in 2.X line that makes you trust just upgrading vs the 1.XX line?

                            Nothing. The change to the upgrade process was in the 1.X line. But I don't recall which firmware. So until I was on 2.X, I did it the way you updated your process to.

                            1 Reply Last reply Reply Quote 2
                            • M
                              marcinozga @pmoncho
                              last edited by

                              @pmoncho said in ER-X firmware Upgrade:

                              @marcinozga said in ER-X firmware Upgrade:

                              It probably is bricked. The same happened to my ER-X when firmware 2 came out. I got it booted eventually over serial cable, and if I remember correctly it displayed something about internal storage.

                              I noticed others have had the same issue in the past.

                              I just saw the serial connection setup. Did you just use the USB-TTL device to connect?

                              The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                              I used this cable:
                              https://www.amazon.com/gp/product/B00QT7LQ88?psc=1

                              I didn't bother with recovery, I just wanted to see what the issue was. I bought another ER-X and kept it on 1.x firmware.

                              S 1 Reply Last reply Reply Quote 1
                              • S
                                soreno @marcinozga
                                last edited by

                                @marcinozga said in ER-X firmware Upgrade:

                                @pmoncho said in ER-X firmware Upgrade:

                                @marcinozga said in ER-X firmware Upgrade who are ya:

                                It probably is bricked. The same happened to my ER-X when firmware 2 came out. I got it booted eventually over serial cable, and if I remember correctly it displayed something about internal storage.

                                I noticed others have had the same issue in the past.

                                I just saw the serial connection setup. Did you just use the USB-TTL device to connect?

                                The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                                I used this cable:
                                https://www.amazon.com/gp/product/B00QT7LQ88?psc=1

                                I didn't bother with recovery, I just wanted to see what the issue was. I bought another ER-X and kept it on 1.x firmware.

                                Thanks for pointing!

                                1 Reply Last reply Reply Quote 0
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