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    Ipad guru for Site connectivity issue

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    ipad pro network network connection uap nanhdap wrcombs
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    • DustinB3403D
      DustinB3403 @WrCombs
      last edited by

      @wrcombs said in Ipad guru for Site connectivity issue:

      Update:
      I finally was told what was going on :
      They are on site messing with the network - but only the physical attributes (layer one) - they're removing 2 APs from the switch to test. (because there are 4 on site, and 2 of them are 6.5 feet away from each other... Why? I have no idea)

      Are the APs that are 6.5' apart separated by a concrete wall? Or something else that would cause massive signal loss?

      WrCombsW 1 Reply Last reply Reply Quote 0
      • WrCombsW
        WrCombs @DustinB3403
        last edited by

        @dustinb3403 said in Ipad guru for Site connectivity issue:

        @wrcombs said in Ipad guru for Site connectivity issue:

        Update:
        I finally was told what was going on :
        They are on site messing with the network - but only the physical attributes (layer one) - they're removing 2 APs from the switch to test. (because there are 4 on site, and 2 of them are 6.5 feet away from each other... Why? I have no idea)

        Are the APs that are 6.5' apart separated by a concrete wall? Or something else that would cause massive signal loss?

        Nope...

        DustinB3403D travisdh1T 2 Replies Last reply Reply Quote 0
        • DustinB3403D
          DustinB3403 @WrCombs
          last edited by

          @wrcombs said in Ipad guru for Site connectivity issue:

          @dustinb3403 said in Ipad guru for Site connectivity issue:

          @wrcombs said in Ipad guru for Site connectivity issue:

          Update:
          I finally was told what was going on :
          They are on site messing with the network - but only the physical attributes (layer one) - they're removing 2 APs from the switch to test. (because there are 4 on site, and 2 of them are 6.5 feet away from each other... Why? I have no idea)

          Are the APs that are 6.5' apart separated by a concrete wall? Or something else that would cause massive signal loss?

          Nope...

          Perfect, more APs means more power and more devices that can be supported. Has anyone checked to make sure the APs are set to full power, non auto-tuning?

          WrCombsW scottalanmillerS 2 Replies Last reply Reply Quote 0
          • travisdh1T
            travisdh1 @WrCombs
            last edited by

            @wrcombs said in Ipad guru for Site connectivity issue:

            @dustinb3403 said in Ipad guru for Site connectivity issue:

            @wrcombs said in Ipad guru for Site connectivity issue:

            Update:
            I finally was told what was going on :
            They are on site messing with the network - but only the physical attributes (layer one) - they're removing 2 APs from the switch to test. (because there are 4 on site, and 2 of them are 6.5 feet away from each other... Why? I have no idea)

            Are the APs that are 6.5' apart separated by a concrete wall? Or something else that would cause massive signal loss?

            Nope...

            d79de3ee-d361-42b2-ae46-b9aeb79e5772-image.png

            WrCombsW 1 Reply Last reply Reply Quote 0
            • WrCombsW
              WrCombs @travisdh1
              last edited by

              @travisdh1 said in Ipad guru for Site connectivity issue:

              @wrcombs said in Ipad guru for Site connectivity issue:

              @dustinb3403 said in Ipad guru for Site connectivity issue:

              @wrcombs said in Ipad guru for Site connectivity issue:

              Update:
              I finally was told what was going on :
              They are on site messing with the network - but only the physical attributes (layer one) - they're removing 2 APs from the switch to test. (because there are 4 on site, and 2 of them are 6.5 feet away from each other... Why? I have no idea)

              Are the APs that are 6.5' apart separated by a concrete wall? Or something else that would cause massive signal loss?

              Nope...

              d79de3ee-d361-42b2-ae46-b9aeb79e5772-image.png

              ?

              DustinB3403D 1 Reply Last reply Reply Quote 0
              • WrCombsW
                WrCombs @DustinB3403
                last edited by

                @dustinb3403 said in Ipad guru for Site connectivity issue:

                @wrcombs said in Ipad guru for Site connectivity issue:

                @dustinb3403 said in Ipad guru for Site connectivity issue:

                @wrcombs said in Ipad guru for Site connectivity issue:

                Update:
                I finally was told what was going on :
                They are on site messing with the network - but only the physical attributes (layer one) - they're removing 2 APs from the switch to test. (because there are 4 on site, and 2 of them are 6.5 feet away from each other... Why? I have no idea)

                Are the APs that are 6.5' apart separated by a concrete wall? Or something else that would cause massive signal loss?

                Nope...

                Perfect, more APs means more power and more devices that can be supported. Has anyone checked to make sure the APs are set to full power, non auto-tuning?

                I dont understand that, can you explain

                DustinB3403D 1 Reply Last reply Reply Quote 0
                • DustinB3403D
                  DustinB3403 @WrCombs
                  last edited by

                  @wrcombs He's facepalming the fact that someone, thought adding APs (regardless of settings) would fix the issue.

                  In particular the fact that these are so close together.

                  WrCombsW 1 Reply Last reply Reply Quote 1
                  • DustinB3403D
                    DustinB3403 @WrCombs
                    last edited by

                    @wrcombs said in Ipad guru for Site connectivity issue:

                    @dustinb3403 said in Ipad guru for Site connectivity issue:

                    @wrcombs said in Ipad guru for Site connectivity issue:

                    @dustinb3403 said in Ipad guru for Site connectivity issue:

                    @wrcombs said in Ipad guru for Site connectivity issue:

                    Update:
                    I finally was told what was going on :
                    They are on site messing with the network - but only the physical attributes (layer one) - they're removing 2 APs from the switch to test. (because there are 4 on site, and 2 of them are 6.5 feet away from each other... Why? I have no idea)

                    Are the APs that are 6.5' apart separated by a concrete wall? Or something else that would cause massive signal loss?

                    Nope...

                    Perfect, more APs means more power and more devices that can be supported. Has anyone checked to make sure the APs are set to full power, non auto-tuning?

                    I dont understand that, can you explain

                    Sarcasm, read between the lines.

                    WrCombsW 1 Reply Last reply Reply Quote 0
                    • WrCombsW
                      WrCombs @DustinB3403
                      last edited by

                      @dustinb3403 said in Ipad guru for Site connectivity issue:

                      @wrcombs said in Ipad guru for Site connectivity issue:

                      @dustinb3403 said in Ipad guru for Site connectivity issue:

                      @wrcombs said in Ipad guru for Site connectivity issue:

                      @dustinb3403 said in Ipad guru for Site connectivity issue:

                      @wrcombs said in Ipad guru for Site connectivity issue:

                      Update:
                      I finally was told what was going on :
                      They are on site messing with the network - but only the physical attributes (layer one) - they're removing 2 APs from the switch to test. (because there are 4 on site, and 2 of them are 6.5 feet away from each other... Why? I have no idea)

                      Are the APs that are 6.5' apart separated by a concrete wall? Or something else that would cause massive signal loss?

                      Nope...

                      Perfect, more APs means more power and more devices that can be supported. Has anyone checked to make sure the APs are set to full power, non auto-tuning?

                      I dont understand that, can you explain

                      Sarcasm, read between the lines.

                      Okay, thankfully I figured that was the case.

                      1 Reply Last reply Reply Quote 0
                      • WrCombsW
                        WrCombs @DustinB3403
                        last edited by

                        @dustinb3403 said in Ipad guru for Site connectivity issue:

                        @wrcombs He's facepalming the fact that someone, thought adding APs (regardless of settings) would fix the issue.

                        In particular the fact that these are so close together.

                        I couldn't tell if it was directed at me for saying "nope.." or if it was directed at the APs (which is exactly what I did when I looked at the APs.. by the way)

                        travisdh1T 1 Reply Last reply Reply Quote 1
                        • scottalanmillerS
                          scottalanmiller @DustinB3403
                          last edited by

                          @dustinb3403 said in Ipad guru for Site connectivity issue:

                          @wrcombs said in Ipad guru for Site connectivity issue:

                          @dustinb3403 said in Ipad guru for Site connectivity issue:

                          @wrcombs said in Ipad guru for Site connectivity issue:

                          Update:
                          I finally was told what was going on :
                          They are on site messing with the network - but only the physical attributes (layer one) - they're removing 2 APs from the switch to test. (because there are 4 on site, and 2 of them are 6.5 feet away from each other... Why? I have no idea)

                          Are the APs that are 6.5' apart separated by a concrete wall? Or something else that would cause massive signal loss?

                          Nope...

                          Perfect, more APs means more power and more devices that can be supported.

                          This is sarcasm, but it's not super obvious ^^^

                          DustinB3403D 1 Reply Last reply Reply Quote 0
                          • DustinB3403D
                            DustinB3403 @scottalanmiller
                            last edited by

                            @scottalanmiller said in Ipad guru for Site connectivity issue:

                            @dustinb3403 said in Ipad guru for Site connectivity issue:

                            @wrcombs said in Ipad guru for Site connectivity issue:

                            @dustinb3403 said in Ipad guru for Site connectivity issue:

                            @wrcombs said in Ipad guru for Site connectivity issue:

                            Update:
                            I finally was told what was going on :
                            They are on site messing with the network - but only the physical attributes (layer one) - they're removing 2 APs from the switch to test. (because there are 4 on site, and 2 of them are 6.5 feet away from each other... Why? I have no idea)

                            Are the APs that are 6.5' apart separated by a concrete wall? Or something else that would cause massive signal loss?

                            Nope...

                            Perfect, more APs means more power and more devices that can be supported.

                            This is sarcasm, but it's not super obvious ^^^

                            Not obvious to you. It should be plainly obvious to everyone else.

                            WrCombsW 1 Reply Last reply Reply Quote 0
                            • WrCombsW
                              WrCombs @DustinB3403
                              last edited by

                              @dustinb3403 said in Ipad guru for Site connectivity issue:

                              @scottalanmiller said in Ipad guru for Site connectivity issue:

                              @dustinb3403 said in Ipad guru for Site connectivity issue:

                              @wrcombs said in Ipad guru for Site connectivity issue:

                              @dustinb3403 said in Ipad guru for Site connectivity issue:

                              @wrcombs said in Ipad guru for Site connectivity issue:

                              Update:
                              I finally was told what was going on :
                              They are on site messing with the network - but only the physical attributes (layer one) - they're removing 2 APs from the switch to test. (because there are 4 on site, and 2 of them are 6.5 feet away from each other... Why? I have no idea)

                              Are the APs that are 6.5' apart separated by a concrete wall? Or something else that would cause massive signal loss?

                              Nope...

                              Perfect, more APs means more power and more devices that can be supported.

                              This is sarcasm, but it's not super obvious ^^^

                              Not obvious to you. It should be plainly obvious to everyone else.

                              was not obviously to me

                              1 Reply Last reply Reply Quote 0
                              • travisdh1T
                                travisdh1 @WrCombs
                                last edited by

                                @wrcombs said in Ipad guru for Site connectivity issue:

                                @dustinb3403 said in Ipad guru for Site connectivity issue:

                                @wrcombs He's facepalming the fact that someone, thought adding APs (regardless of settings) would fix the issue.

                                In particular the fact that these are so close together.

                                I couldn't tell if it was directed at me for saying "nope.." or if it was directed at the APs (which is exactly what I did when I looked at the APs.. by the way)

                                It was directed at the APs, specifically after you answered that there are no obstructions between the two.

                                1 Reply Last reply Reply Quote 1
                                • WrCombsW
                                  WrCombs
                                  last edited by

                                  Boss man came back and asked me about this:
                                  What Channel would you use having 4 APs, and would you stagger the channels?

                                  Also, the guy set up a mesh system - there are 2 Aps plugged into the Switch, and 2 plugged into Power Converters working as Mesh points..

                                  travisdh1T 1 Reply Last reply Reply Quote -1
                                  • travisdh1T
                                    travisdh1 @WrCombs
                                    last edited by

                                    @wrcombs said in Ipad guru for Site connectivity issue:

                                    Boss man came back and asked me about this:
                                    What Channel would you use having 4 APs, and would you stagger the channels?

                                    Also, the guy set up a mesh system - there are 2 Aps plugged into the Switch, and 2 plugged into Power Converters working as Mesh points..

                                    2.4GHz you only ever use channels 1, 6 and 11 (in the US). The two farthest apart should the the two using the same channel. Ideally there would be no place where you can see both of those APs on the same channel, rarely does that actually happen unless you get very granular with the power output settings.

                                    5GHz networks have enough channels available that it doesn't become an issue. Just make sure there is no overlap when you look at it with an app like Wifi Analyzer.

                                    WrCombsW 1 Reply Last reply Reply Quote 2
                                    • WrCombsW
                                      WrCombs @travisdh1
                                      last edited by

                                      @travisdh1 said in Ipad guru for Site connectivity issue:

                                      @wrcombs said in Ipad guru for Site connectivity issue:

                                      Boss man came back and asked me about this:
                                      What Channel would you use having 4 APs, and would you stagger the channels?

                                      Also, the guy set up a mesh system - there are 2 Aps plugged into the Switch, and 2 plugged into Power Converters working as Mesh points..

                                      2.4GHz you only ever use channels 1, 6 and 11 (in the US). The two farthest apart should the the two using the same channel. Ideally there would be no place where you can see both of those APs on the same channel, rarely does that actually happen unless you get very granular with the power output settings.

                                      5GHz networks have enough channels available that it doesn't become an issue. Just make sure there is no overlap when you look at it with an app like Wifi Analyzer.

                                      they have 4 Aps on Channel 11 for 2.4, and Channel 157 for 5 (all overlapping)

                                      travisdh1T 1 Reply Last reply Reply Quote 0
                                      • travisdh1T
                                        travisdh1 @WrCombs
                                        last edited by

                                        @wrcombs said in Ipad guru for Site connectivity issue:

                                        @travisdh1 said in Ipad guru for Site connectivity issue:

                                        @wrcombs said in Ipad guru for Site connectivity issue:

                                        Boss man came back and asked me about this:
                                        What Channel would you use having 4 APs, and would you stagger the channels?

                                        Also, the guy set up a mesh system - there are 2 Aps plugged into the Switch, and 2 plugged into Power Converters working as Mesh points..

                                        2.4GHz you only ever use channels 1, 6 and 11 (in the US). The two farthest apart should the the two using the same channel. Ideally there would be no place where you can see both of those APs on the same channel, rarely does that actually happen unless you get very granular with the power output settings.

                                        5GHz networks have enough channels available that it doesn't become an issue. Just make sure there is no overlap when you look at it with an app like Wifi Analyzer.

                                        they have 4 Aps on Channel 11 for 2.4, and Channel 157 for 5 (all overlapping)

                                        9df2bcab-4e7a-4da4-a309-ac68ba8445b8-image.png

                                        DustinB3403D 1 Reply Last reply Reply Quote 2
                                        • DustinB3403D
                                          DustinB3403 @travisdh1
                                          last edited by

                                          @travisdh1 said in Ipad guru for Site connectivity issue:

                                          @wrcombs said in Ipad guru for Site connectivity issue:

                                          @travisdh1 said in Ipad guru for Site connectivity issue:

                                          @wrcombs said in Ipad guru for Site connectivity issue:

                                          Boss man came back and asked me about this:
                                          What Channel would you use having 4 APs, and would you stagger the channels?

                                          Also, the guy set up a mesh system - there are 2 Aps plugged into the Switch, and 2 plugged into Power Converters working as Mesh points..

                                          2.4GHz you only ever use channels 1, 6 and 11 (in the US). The two farthest apart should the the two using the same channel. Ideally there would be no place where you can see both of those APs on the same channel, rarely does that actually happen unless you get very granular with the power output settings.

                                          5GHz networks have enough channels available that it doesn't become an issue. Just make sure there is no overlap when you look at it with an app like Wifi Analyzer.

                                          they have 4 Aps on Channel 11 for 2.4, and Channel 157 for 5 (all overlapping)

                                          9df2bcab-4e7a-4da4-a309-ac68ba8445b8-image.png

                                          ∆

                                          jt1001001J 1 Reply Last reply Reply Quote 0
                                          • jt1001001J
                                            jt1001001 @DustinB3403
                                            last edited by

                                            You should never over lap channels that causes co-channel interference. If you have to then as stated above the AP's that are farthest physically apart should use the same channel.
                                            Also, I would turn off 2.4GHz unless you NEED IT and even then you probably don't NEED IT on all 4 AP's. Try just on 2 AP's to reduce interference and see what happens. Many cases in our offices I have either completely turned off 2.4 or I have it on only 1 AP and absolutely no complaints about wifi since I did that.

                                            1 Reply Last reply Reply Quote 2
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