What Does Calling an Application Mission Critical Mean
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@scottalanmiller said in What Does Calling an Application Mission Critical Mean:
Since @Tim_G and I were involved in a discussion with a guy today calling systems we'd considered "silly, unimportant systems" from how they were treated, I figured a little list would make sense.
I understand what you are saying when you tell someone this, but normally it just comes off as snobbish and arrogant.
Instead, why not simply explain why their system is less than normal availability, possibly offer a way to get it to normal, and then if asked, provide how they can get it to HA?
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@Tim_G said in What Does Calling an Application Mission Critical Mean:
Mission Critical Application = Company literally making money while running, company literally losing money while down.
Imo anyways.
No such application should exist in the world today, besides the stock market. . .
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@Dashrender said in What Does Calling an Application Mission Critical Mean:
@scottalanmiller said in What Does Calling an Application Mission Critical Mean:
Since @Tim_G and I were involved in a discussion with a guy today calling systems we'd considered "silly, unimportant systems" from how they were treated, I figured a little list would make sense.
I understand what you are saying when you tell someone this, but normally it just comes off as snobbish and arrogant.
Instead, why not simply explain why their system is less than normal availability, possibly offer a way to get it to normal, and then if asked, provide how they can get it to HA?
People never want to be questioned, it's the same issue @frodooftheshire is having on that topic about the laptops there. They just get defensive when asked questions. Usually with nothing to backup their stance or rational for being defensive.
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@DustinB3403 said in What Does Calling an Application Mission Critical Mean:
@Tim_G said in What Does Calling an Application Mission Critical Mean:
Mission Critical Application = Company literally making money while running, company literally losing money while down.
Imo anyways.
No such application should exist in the world today, besides the stock market. . .
Say what? Really? not one?
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@Dashrender said in What Does Calling an Application Mission Critical Mean:
@scottalanmiller said in What Does Calling an Application Mission Critical Mean:
Since @Tim_G and I were involved in a discussion with a guy today calling systems we'd considered "silly, unimportant systems" from how they were treated, I figured a little list would make sense.
I understand what you are saying when you tell someone this, but normally it just comes off as snobbish and arrogant.
Instead, why not simply explain why their system is less than normal availability, possibly offer a way to get it to normal, and then if asked, provide how they can get it to HA?
Because someone who feels that "good IT" is snobbish and arrogant isn't likely going to understand "availability". As we've shown in that thread already. It's not that it is arrogant, it's that it feels that way to someone who is doing things that badly.
The actual issue is that the OP in question was actually being snobbish and arrogant, trying to claim that their system was so important that they couldn't follow the normal good advice that we give. It's only then sounds arrogant to point out that this can't be true because he revealed that they had attempting to inflate their self importance and actually looked silly.
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@DustinB3403 said in What Does Calling an Application Mission Critical Mean:
@Tim_G said in What Does Calling an Application Mission Critical Mean:
Mission Critical Application = Company literally making money while running, company literally losing money while down.
Imo anyways.
No such application should exist in the world today, besides the stock market. . .
It doesn't have to be directly related... it can have an indirect effect on monetary loss or gain.
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@Dashrender said in What Does Calling an Application Mission Critical Mean:
@DustinB3403 said in What Does Calling an Application Mission Critical Mean:
@Tim_G said in What Does Calling an Application Mission Critical Mean:
Mission Critical Application = Company literally making money while running, company literally losing money while down.
Imo anyways.
No such application should exist in the world today, besides the stock market. . .
Say what? Really? not one?
Application (software) yes. No software developed within the past few years should be less then "normal availability" by design.
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@DustinB3403 said in What Does Calling an Application Mission Critical Mean:
@Dashrender said in What Does Calling an Application Mission Critical Mean:
@DustinB3403 said in What Does Calling an Application Mission Critical Mean:
@Tim_G said in What Does Calling an Application Mission Critical Mean:
Mission Critical Application = Company literally making money while running, company literally losing money while down.
Imo anyways.
No such application should exist in the world today, besides the stock market. . .
Say what? Really? not one?
Application (software) yes. No software developed within the past few years should be less then "normal availability" by design.
Software is not really designed for uptime much at all. Mostly that comes from other components, the IT side, not the SE side.
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@scottalanmiller said in What Does Calling an Application Mission Critical Mean:
@Dashrender said in What Does Calling an Application Mission Critical Mean:
@scottalanmiller said in What Does Calling an Application Mission Critical Mean:
Since @Tim_G and I were involved in a discussion with a guy today calling systems we'd considered "silly, unimportant systems" from how they were treated, I figured a little list would make sense.
I understand what you are saying when you tell someone this, but normally it just comes off as snobbish and arrogant.
Instead, why not simply explain why their system is less than normal availability, possibly offer a way to get it to normal, and then if asked, provide how they can get it to HA?
Because someone who feels that "good IT" is snobbish and arrogant isn't likely going to understand "availability". As we've shown in that thread already. It's not that it is arrogant, it's that it feels that way to someone who is doing things that badly.
The actual issue is that the OP in question was actually being snobbish and arrogant, trying to claim that their system was so important that they couldn't follow the normal good advice that we give. It's only then sounds arrogant to point out that this can't be true because he revealed that they had attempting to inflate their self importance and actually looked silly.
If you open the statement after someone posts about their setup with - huh, that's less than the home line, then you are snobbish and arrogant.
Of course I haven't read the post, so I don't know how you opened it. -
@DustinB3403 Excuse me?
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Take a hello world example. You can whip this off in a "never fails, zero bugs" SE mode in a few minutes. It's flawless, it always works.
Now make that work in an HA mode with zero downtime... and it all falls on IT, not the coders.
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@Dashrender said in What Does Calling an Application Mission Critical Mean:
@scottalanmiller said in What Does Calling an Application Mission Critical Mean:
@Dashrender said in What Does Calling an Application Mission Critical Mean:
@scottalanmiller said in What Does Calling an Application Mission Critical Mean:
Since @Tim_G and I were involved in a discussion with a guy today calling systems we'd considered "silly, unimportant systems" from how they were treated, I figured a little list would make sense.
I understand what you are saying when you tell someone this, but normally it just comes off as snobbish and arrogant.
Instead, why not simply explain why their system is less than normal availability, possibly offer a way to get it to normal, and then if asked, provide how they can get it to HA?
Because someone who feels that "good IT" is snobbish and arrogant isn't likely going to understand "availability". As we've shown in that thread already. It's not that it is arrogant, it's that it feels that way to someone who is doing things that badly.
The actual issue is that the OP in question was actually being snobbish and arrogant, trying to claim that their system was so important that they couldn't follow the normal good advice that we give. It's only then sounds arrogant to point out that this can't be true because he revealed that they had attempting to inflate their self importance and actually looked silly.
If you open the statement after someone posts about their setup with - huh, that's less than the home line, then you are snobbish and arrogant.
Of course I haven't read the post, so I don't know how you opened it.I don't agree. Saying that something below the home line is mission critical is snobbish and arrogant. Pointing out how it is being treated can only seem arrogant if you are bringing emotional baggage to the table. Otherwise, it's just simple analysis and has no artefacts of arrogance. In most cases, workloads are supposed to be where they are. There is no arrogance in honesty.
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@frodooftheshire said in What Does Calling an Application Mission Critical Mean:
@DustinB3403 Excuse me?
Nothing to be excused for. You can not join in on the conversation. But you are clearly trying to defend a stance, without supporting evidence of your stance.
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@Dashrender said in What Does Calling an Application Mission Critical Mean:
Of course I haven't read the post, so I don't know how you opened it.
The opening was that he claimed his system, which was not patched or maintained, was "mission critical and could have no downtime." That's a conflicting statement. If it could not go down, then it needed to be patched and it needs systems that allow it to be patched without taking the application down.
So no matter what, the opening was arrogant and came across as self righteous - the "my workload is so important that it is more important than all of the rest of IT's workloads and the rules of IT don't apply to us." He led by making claims of superiority and tying it to the excuse of "Being special."
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@DustinB3403 What stance am I defending? That maybe some people prefer different operating systems because the tools they need to use are easily accessible? You were the one who claimed I was wrong without providing any source of proof. Go to NAB - see how many of them are running Ubuntu or Mint. Talk to people who work in post production. Go on the video editing forums. I've been part of providing production/post production work flows - from the black magic design video mixers to the servers running the batch video transcoding.
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@Dashrender said in What Does Calling an Application Mission Critical Mean:
If you open the statement after someone posts about their setup with - huh, that's less than the home line, then you are snobbish and arrogant.
Of course I haven't read the post, so I don't know how you opened it.Another way to think of it is that their embarrassment is not a result of my arrogance.
They had emotional baggage because their scenario was, honestly, embarrassing. Instead of embracing that, they tried to raise the stakes by trying to sound extra important rather than just admitting failure and mistakes. Saying something needs to be mission critical but they screwed something up is one thing and results in direct help. Saying something needs to be mission critical and using that to excuse treating it exactly the opposite... well the only useful help there is helping them to determine if they understand the terms that they are using. Since their words and actions are in conflict, we have to help them work through determining what is "true". And in this case, it does not appear to be just the IT guy, but the company itself. The company seems to put no priority on the application and/or the IT guy is failing to do his job in explaining the risks and costs.
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@scottalanmiller said in What Does Calling an Application Mission Critical Mean:
@Dashrender said in What Does Calling an Application Mission Critical Mean:
If you open the statement after someone posts about their setup with - huh, that's less than the home line, then you are snobbish and arrogant.
Of course I haven't read the post, so I don't know how you opened it.Another way to think of it is that their embarrassment is not a result of my arrogance.
They had emotional baggage because their scenario was, honestly, embarrassing. Instead of embracing that, they tried to raise the stakes by trying to sound extra important rather than just admitting failure and mistakes. Saying something needs to be mission critical but they screwed something up is one thing and results in direct help. Saying something needs to be mission critical and using that to excuse treating it exactly the opposite... well the only useful help there is helping them to determine if they understand the terms that they are using. Since their words and actions are in conflict, we have to help them work through determining what is "true". And in this case, it does not appear to be just the IT guy, but the company itself. The company seems to put no priority on the application and/or the IT guy is failing to do his job in explaining the risks and costs.
That's all well and good - but you know you're dealing with human beings, right? Most aren't as purely analytical as you.
At the same time, I agree that we (IT people in general) need to put our egos aside and solve a problem.
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@Dashrender said in What Does Calling an Application Mission Critical Mean:
@scottalanmiller said in What Does Calling an Application Mission Critical Mean:
@Dashrender said in What Does Calling an Application Mission Critical Mean:
If you open the statement after someone posts about their setup with - huh, that's less than the home line, then you are snobbish and arrogant.
Of course I haven't read the post, so I don't know how you opened it.Another way to think of it is that their embarrassment is not a result of my arrogance.
They had emotional baggage because their scenario was, honestly, embarrassing. Instead of embracing that, they tried to raise the stakes by trying to sound extra important rather than just admitting failure and mistakes. Saying something needs to be mission critical but they screwed something up is one thing and results in direct help. Saying something needs to be mission critical and using that to excuse treating it exactly the opposite... well the only useful help there is helping them to determine if they understand the terms that they are using. Since their words and actions are in conflict, we have to help them work through determining what is "true". And in this case, it does not appear to be just the IT guy, but the company itself. The company seems to put no priority on the application and/or the IT guy is failing to do his job in explaining the risks and costs.
That's all well and good - but you know you're dealing with human beings, right? Most aren't as purely analytical as you.
Right, but that's his job. Condescending to him isn't the right response.
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@scottalanmiller said in What Does Calling an Application Mission Critical Mean:
@Dashrender said in What Does Calling an Application Mission Critical Mean:
@scottalanmiller said in What Does Calling an Application Mission Critical Mean:
@Dashrender said in What Does Calling an Application Mission Critical Mean:
If you open the statement after someone posts about their setup with - huh, that's less than the home line, then you are snobbish and arrogant.
Of course I haven't read the post, so I don't know how you opened it.Another way to think of it is that their embarrassment is not a result of my arrogance.
They had emotional baggage because their scenario was, honestly, embarrassing. Instead of embracing that, they tried to raise the stakes by trying to sound extra important rather than just admitting failure and mistakes. Saying something needs to be mission critical but they screwed something up is one thing and results in direct help. Saying something needs to be mission critical and using that to excuse treating it exactly the opposite... well the only useful help there is helping them to determine if they understand the terms that they are using. Since their words and actions are in conflict, we have to help them work through determining what is "true". And in this case, it does not appear to be just the IT guy, but the company itself. The company seems to put no priority on the application and/or the IT guy is failing to do his job in explaining the risks and costs.
That's all well and good - but you know you're dealing with human beings, right? Most aren't as purely analytical as you.
Right, but that's his job. Condescending to him isn't the right response.
Where did I or anyone ask you to condescend to him? Tim didn't call his setup names, he simply pointed out how not patching wasn't a mission critical setup. He got the same points across that you did without insulting him.
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@Dashrender said in What Does Calling an Application Mission Critical Mean:
@scottalanmiller said in What Does Calling an Application Mission Critical Mean:
@Dashrender said in What Does Calling an Application Mission Critical Mean:
@scottalanmiller said in What Does Calling an Application Mission Critical Mean:
@Dashrender said in What Does Calling an Application Mission Critical Mean:
If you open the statement after someone posts about their setup with - huh, that's less than the home line, then you are snobbish and arrogant.
Of course I haven't read the post, so I don't know how you opened it.Another way to think of it is that their embarrassment is not a result of my arrogance.
They had emotional baggage because their scenario was, honestly, embarrassing. Instead of embracing that, they tried to raise the stakes by trying to sound extra important rather than just admitting failure and mistakes. Saying something needs to be mission critical but they screwed something up is one thing and results in direct help. Saying something needs to be mission critical and using that to excuse treating it exactly the opposite... well the only useful help there is helping them to determine if they understand the terms that they are using. Since their words and actions are in conflict, we have to help them work through determining what is "true". And in this case, it does not appear to be just the IT guy, but the company itself. The company seems to put no priority on the application and/or the IT guy is failing to do his job in explaining the risks and costs.
That's all well and good - but you know you're dealing with human beings, right? Most aren't as purely analytical as you.
Right, but that's his job. Condescending to him isn't the right response.
Where did I or anyone ask you to condescend to him? Tim didn't call his setup names, he simply pointed out how not patching wasn't a mission critical setup. He got the same points across that you did without insulting him.
Where do you get the impression that I insulted him?
